agex IT GmbH

Helpdesk, Support

agex IT GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Installation, configuration, testing and delivery of workstations
  • Regular hotline support (1st & 2nd level) via phone and email/ticketing system
  • Fault analysis and resolution in direct contact with end users
  • Customer communication across multiple channels (internal social media, email, newsletter)

Requirements

  • Completed vocational training or equivalent qualification in IT
  • At least 3 years' experience in end-user support (phone, email, ticketing system, 1st & 2nd level)
  • Solid skills in fault analysis and problem resolution
  • Knowledge of client operating systems (at least Windows) and standard applications (Office, SAP)
  • Fluent German and good English skills
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fault analysisproblem resolutionclient operating systemsWindowsOfficeSAP
Soft Skills
customer communicationinterpersonal skillscommunication skills
Certifications
vocational trainingIT qualification