Customer Support

• Handle inbound customer calls and outbound follow-ups, resolving concerns such as warranty coverage, repair assistance, and service campaigns.
• Serve as the bridge between customers, dealerships, and Kia, ensuring smooth communication and empathetic solutions.
• Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
• Partner with dealerships, Kia, and internal teams to resolve issues related to vehicle repairs, backordered parts, and service coverage.
• Record all case details and customer interactions accurately, ensuring timely follow-up and resolution.
• Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.
• Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress.
• Thrive in a fast-paced, performance-driven environment where reliability, empathy, and quality service are recognized and rewarded.

Customer Service Representative

Financial Support Specialist

Associate Customer Support Rep, Vet

Support Specialist

Internal Customer Support Coordinator

Clinical Support Specialist