Desktop Support Technician

AGENTIC

Desktop Support Technician managing IT support for international clients. Hands-on, technical role with focus on end-user environments and ensuring smooth operations.

Posted 4/17/2026contractRemote • 💃 Anywhere in Latin AmericaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Support workstation deployments and end-user environments
Troubleshoot hardware, software, and basic network issues
Manage onboarding/offboarding and system upgrades
Work with tools such as Microsoft 365, endpoint security, and ticketing systems
Collaborate with teams and clients to ensure smooth operations

Requirements

What you’ll need

2+ years of experience in IT support or help desk roles
Experience with Windows and macOS
Strong troubleshooting mindset (you go beyond basic fixes)
English level B2+ or C1 (required)
Organized, proactive, and client-focused
MSP experience (Nice to have)
Familiarity with Intune, Entra ID, or SIEM platforms (Nice to have)

Benefits

Comp & perks

Competitive salary based on experience
Growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporthelp desktroubleshootingWindowsmacOSendpoint securityIntuneEntra IDSIEM

Soft Skills

troubleshooting mindsetorganizedproactiveclient-focusedcollaboration