AGENTIC

Desktop Support Technician

AGENTIC

contract

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

MacOS

About the role

  • Support workstation deployments and end-user environments
  • Troubleshoot hardware, software, and basic network issues
  • Manage onboarding/offboarding and system upgrades
  • Work with tools such as Microsoft 365, endpoint security, and ticketing systems
  • Collaborate with teams and clients to ensure smooth operations

Requirements

  • 2+ years of experience in IT support or help desk roles
  • Experience with Windows and macOS
  • Strong troubleshooting mindset (you go beyond basic fixes)
  • English level B2+ or C1 (required)
  • Organized, proactive, and client-focused
  • MSP experience (Nice to have)
  • Familiarity with Intune, Entra ID, or SIEM platforms (Nice to have)
Benefits
  • Competitive salary based on experience
  • Growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthelp desktroubleshootingWindowsmacOSendpoint securityIntuneEntra IDSIEM
Soft Skills
troubleshooting mindsetorganizedproactiveclient-focusedcollaboration