Agent

Onboarding Specialist, Customers

Agent

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Salary

💰 $1,400 - $1,700 per month

About the role

  • Lead Consultative Calls: Conduct sessions to customize GHL accounts based on specific business goals.
  • Platform Configuration: Translate client needs into functional workflows, ensuring all custom tools and snapshots are deployed perfectly.
  • Success Mapping & Project Management: Execute detailed onboarding checklists to ensure every account is technically sound and fully optimized.
  • Process Improvement: Contribute ideas to refine our onboarding flow and internal SOPs as we scale.
  • Resolution Management: Handle daily tickets addressing client issues or questions; and maintain professional communication with clients.
  • Deep-Dive Problem Solving: Independently diagnose "hiccups." Respond to daily support Troubleshoot technical problems and provide solutions.
  • Continuous Improvement: As we scale, you will help refine our internal SOPs and onboarding flows to keep the engine running smoothly.

Requirements

  • GoHighLevel Expertise: Minimum of 2 years of hands-on experience with GHL. You must understand the platform's architecture.
  • Independent Critical Thinking: You are a natural problem-solver who enjoys finding solutions for every scenario.
  • Communication: Exceptional English verbal and written skills. You should be "socially savvy" and able to build quick rapport with US-based clients.
  • Technical Autonomy: High level of tech-literacy with the ability to troubleshoot SaaS integrations and CRM workflows independently.
  • Critical Thinking: A natural problem-solver who enjoys finding creative solutions for unique business scenarios.
  • Growth Mindset: You are comfortable in a fast-paced environment and ready to adapt as our client volume triples.
  • Reliability:You thrive in a remote environment, take full ownership of your desk, and don't need micromanagement to stay productive.
  • Proactive Ownership: You don’t just spot a problem; you bring a potential solution to the table.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GoHighLevelSaaS integrationsCRM workflowsplatform configurationworkflow optimizationproblem solvingtechnical troubleshootingonboarding processesprocess improvementproject management
Soft Skills
critical thinkingcommunicationproblem-solvingreliabilityproactive ownershipgrowth mindsetindependencesocial savvyrapport buildingadaptability