Customer Success Manager

• Cultivate and maintain long-term, trusted relationships with our valued customers
• Drive adoption of the AgencyBloc suite of products and services
• Champion client success ensuring exceptional client experiences
• Manage a book of business of approximately 100 accounts equaling over $4M in ARR
• Own personal KPI’s including gross retention, logo retention, cross selling, and upselling
• Spearhead client relationships throughout the client lifecycle
• Plan and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Work with clients to ensure alignment of AgencyBloc services with business goals
• Monitor and identify adoption trends, providing recommendations based on customer needs
• Identify and cultivate relationships with executive leadership within the organizations

Key Account Client Success Manager

Client Success Manager