Key Account Client Success Manager
AgencyBloc
full-time
Posted on:
Location Type: Office
Location: Cedar Falls • Iowa • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Cultivate and maintain long-term, trusted relationships with our valued customers
- Drive adoption of the AgencyBloc suite of products and services
- Champion client success ensuring exceptional client experiences
- Manage a book of business of approximately 100 accounts equaling over $4M in ARR
- Own personal KPI’s including gross retention, logo retention, cross selling, and upselling
- Spearhead client relationships throughout the client lifecycle
- Plan and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
- Work with clients to ensure alignment of AgencyBloc services with business goals
- Monitor and identify adoption trends, providing recommendations based on customer needs
- Identify and cultivate relationships with executive leadership within the organizations
Requirements
- 5+ years of experience in the life and health insurance industry
- 3+ years of experience in managing a book of business in a key-accounts or enterprise customer-facing role
- Experience developing relationships with C-Suite individuals within your book of business
- Strong analytical skills with demonstrated ability to leverage data to inform decisions
- Excellent interpersonal skills, highly organized and efficient
- High level of comfort with technology
- Excellent written and verbal communication skills
- Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
- Personal characteristics of the ideal candidate include quick thinking and problem solving, flexibility, adaptability, resilience, positive attitude, collaborative nature, self-starter, and a team-first mentality.
Benefits
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillsanalytical skillsorganizational skillscommunication skillsproblem solvingflexibilityadaptabilityresiliencecollaborative natureself-starter