• Drive product adoption, retention, and client satisfaction.
• Guide clients to success through technology-driven engagement.
• Create and maintain digital touchpoints for product adoption and client education.
• Monitor customer health and product usage trends.
• Collaborate with cross-functional teams for coordinated client communications.

Requirements

2+ years of experience in SaaS client success, digital engagement, or customer lifecycle management.
Familiarity with CRM and client success automation platforms (e.g., Gainsight, HubSpot, or similar).
Strong analytical and problem-solving skills with the ability to interpret data and drive action.
Excellent written communication and digital content creation skills (e.g., emails, guides, or video scripts).
High comfort level with technology and SaaS applications.
Strong organizational skills and attention to detail in managing processes across a large client base.
Collaborative and adaptable team player who thrives in a fast-paced, evolving environment.
Motivated by improving processes and scaling client impact through automation and innovation.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

SaaS client success
digital engagement
customer lifecycle management
data interpretation
process improvement
client impact scaling
automation
digital content creation

Soft Skills

analytical skills
problem-solving skills
written communication
organizational skills
attention to detail
collaboration
adaptability
motivation

Client Success Manager

Key Account Client Success Manager