Account Manager

• Act as the main point of contact for a portfolio of strategic clients, focusing on FTTH sales, partnership growth, and customer satisfaction;
• Develop and strengthen relationships with assigned clients through proactive communication, becoming the specialist in their routines, processes, and opportunities;
• Develop strategic recommendations aligned with clients' marketing objectives and V.tal's value proposition;
• Analyze and optimize client performance, generating insights to maximize results by evaluating commercial, operational, and financial metrics and comparing estimates with actual outcomes;
• Collaborate with Operations, Customer Service, Product, and Integration teams to drive improvements that support client growth;
• Lead regular business meetings and performance presentations for stakeholders at different levels;
• Identify upsell opportunities and guide clients in adopting new products or features;
• Manage growth activities and the use of cooperative advertising budgets, ensuring accurate execution of campaigns, reporting results, and running PDCA cycles for continuous improvement; and
• Develop and execute customized marketing action plans for each client aimed at increasing household connectivity on V.tal's Neutral Network.

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