Account Manager – Senior
Verity Group
Senior Account Manager – FTTH
Agencia VTAL
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Act as the main point of contact for a portfolio of strategic clients, focusing on FTTH sales, partnership growth, and customer satisfaction;
- Develop and strengthen relationships with assigned clients through proactive communication, becoming the specialist in their routines, processes, and opportunities;
- Develop strategic recommendations aligned with clients' marketing objectives and V.tal's value proposition;
- Analyze and optimize client performance, generating insights to maximize results by evaluating commercial, operational, and financial metrics and comparing estimates with actual outcomes;
- Collaborate with Operations, Customer Service, Product, and Integration teams to drive improvements that support client growth;
- Lead regular business meetings and performance presentations for stakeholders at different levels;
- Identify upsell opportunities and guide clients in adopting new products or features;
- Manage growth activities and the use of cooperative advertising budgets, ensuring accurate execution of campaigns, reporting results, and running PDCA cycles for continuous improvement; and
- Develop and execute customized marketing action plans for each client aimed at increasing household connectivity on V.tal's Neutral Network.
Requirements
- Proven experience managing strategic accounts and client relationships;
- Degree in Marketing, Business Administration, or related fields;
- Advanced English;
- Analytical profile with proficiency in using data for decision-making and storytelling;
- Advanced Excel and PowerPoint skills;
- Excellent verbal and written communication and presentation skills;
- Strong negotiation skills and interpersonal abilities;
- Willingness to work in a team and share ideas and strategies with colleagues; and
- Previous experience in the Telecommunications sector is a plus.
Benefits
- Meal and/or Food Allowance
- Transportation Allowance
- Health Insurance
- Dental Insurance
- Life Insurance
- Private Pension Plan
- Profit-sharing Program (PPR)
- Pharmacy Assistance
- Childcare Assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisperformance optimizationmarketing action plansfinancial metrics evaluationcommercial metrics evaluationoperational metrics evaluationPDCA cyclesExcelPowerPoint
Soft skills
client relationship managementcommunication skillspresentation skillsnegotiation skillsinterpersonal skillsteam collaborationstrategic thinkingproactive communicationstorytelling
Certifications
degree in Marketingdegree in Business Administration
