Salary
💰 $120,000 - $150,000 per year
About the role
- Explore and deliver AI-driven automation for repetitive, manual tasks (e.g., pricing workflows), ensuring measurable efficiency gains
- Translate leadership vision into a clear, actionable product strategy that strengthens AI and customer support initiatives
- Research emerging trends in AI, customer support, and risk management; bring forward external best practices and competitive insights
- Build and align executive-ready dashboards that communicate team impact across the company
- Design and oversee delivery of risk assessment solutions that empower business partners to self-serve, monitor regularly, and take clear, explainable action
- Work across product, engineering, data science, and operations to break silos and create shared outcomes
- Maintain a crisp backlog, prioritize effectively, and ensure on-time delivery with high standards for quality and clarity
- Clearly articulate progress, risks, and decisions to executives and stakeholders, driving adoption and trust
Requirements
- Proven experience developing intelligent systems using LLMs (e.g., OpenAI, Azure OpenAI, Anthropic) and applied machine learning techniques
- Hands-on experience with building, integrating, or optimizing AI-driven workflows and multi-agent systems
- Proven experience leading large-scale change initiatives across complex, global organizations
- Ability to define vision, roadmap, and implementation strategies for enterprise transformation programs
- Prior experience delivering end-to-end AI solutions, from ideation and prototyping to deployment
- Strong track record of delivering dashboards, risk automation tools, or workflow agents in enterprise settings
- Excellent communicator with ability to translate technical details into business outcomes
- Vendor/contractor mindset: able to add value quickly, drive clarity without creating disruption, and leave behind scalable systems
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide assistance or sponsorship for employment Visas and Visa extensions at this time