AGAPLESION BETHESDA KRANKENHAUS BERGEDORF

Practice Manager, Consultation Manager, Outpatient Clinic Manager (m/f/d) for Outpatient & Inpatient Care

AGAPLESION BETHESDA KRANKENHAUS BERGEDORF

full-time

Posted on:

Location Type: Office

Location: Hamburg • Germany

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About the role

  • Leadership and development of outpatient clinic and consultation operations
  • You keep our consultation services running at full speed: appointment scheduling, patient flow, team coordination — everything runs smoothly thanks to you.
  • You lead and schedule the consultation team and ensure everyone is in the right place at the right time.
  • You optimize processes, further develop structures, and continually find ways to improve patient care.
  • Redesign and implementation of outpatient care pathways
  • Development, implementation and optimization of patient and care pathways (outpatient, hybrid, ambulatory operations/AOP)
  • Management of patient flow with a focus on quality, efficiency and resource utilization
  • Professional appointment and capacity management in close coordination with the involved clinical departments
  • Innovation & project management
  • Participation in strategic projects to increase efficiency, digitize processes and optimize services
  • Development of innovative concepts for new outpatient care models
  • Interface management
  • You work in close coordination with hospital management.
  • You act as the interface between patients, physicians, the team and hospital management

Requirements

  • Leadership experience in practice management, medical care centers (MVZ), outpatient clinics or ambulatory surgery centers
  • Solid experience organizing consultation services and leading teams
  • Organizational talent, sense of responsibility and ability to work independently
  • Empathy and strong communication skills — you know how to interact with patients, colleagues and physicians
  • Experience in billing control (EBM, GOÄ) and the ability to further develop processes to optimize billing
  • Ideally knowledge of ASV (specialized outpatient care) and KV authorization, or willingness to further qualify
  • Willingness to take responsibility — and remain calm and maintain an overview even in challenging situations
  • Analytical aptitude for processes, numbers and people
  • Enjoy improving structures and actively implementing ideas
Benefits
  • Salary according to the KTD collective agreement
  • Company pension plan
  • 30 days of vacation
  • Subsidies for JobRad (company bike leasing) and the Deutschlandticket
  • HanseFit – sports, wellness & balance programs
  • Training and professional development opportunities
  • A great team, flat hierarchies and short decision-making paths — collaborative work that is enjoyable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process optimizationpatient flow managementappointment schedulingcapacity managementbilling controlAOP (ambulatory operations)consultation services organizationproject managementinterface managementdevelopment of outpatient care pathways
Soft Skills
leadershiporganizational talentresponsibilityindependenceempathycommunication skillsanalytical aptitudeproblem-solvingteam coordinationability to remain calm under pressure