Customer Collaborations Manager

AG Barr Group

Customer Collaborations Manager connecting AG Barr’s beverage brands supply chain with customer service delivery. Forecasting demand, coordinating launches, and improving service performance.

Posted 9/10/2026full-timeCumbernauld • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain management, including demand planning and S&OP processes, while fostering collaborative customer relationships and optimizing service metrics. Proficient in analytical skills and tools to enhance forecasting accuracy and drive cost-saving initiatives.

Highest-signal resume keywords

Supply Chain ManagementS&OP ProcessesCPFR PrinciplesMicrosoft ExcelDemand Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand PlanningForecastingAnalytical SkillsSQL CodingService Level Agreements

Soft Skills

Relationship ManagementCollaboration

Tools & Technologies

Oracle Fusion Demand Planning SystemJDE Business SystemsGoogle Workspace

Industry Keywords

FMCG SectorSupply Chain QueriesService MetricsCost-Saving Opportunities

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Act as the primary interface with customers’ supply chains for assigned accounts.
Develop and maintain short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.
Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

Requirements

What you’ll need

Degree in a numerical or science-based discipline, or equivalent experience.
Experience in a demand or supply planning, analytical, account management, or relationship management role.
Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
High proficiency with Microsoft Excel and the Microsoft Office suite.
Desirable: Experience using Oracle Fusion Demand Planning System or JDE business systems.
Desirable: Experience writing SQL code.
Desirable: Experience within the UK retail FMCG sector.
Desirable: Experience using Google Workspace (G-Suite).

Benefits

Comp & perks

Competitive salary
Annual bonus scheme linked to business performance
Defined contribution Pension
34 days holiday
Flexible holiday trading
Flexible cash pot to spend on benefits
Healthcare Cash Plan
Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
Life assurance
Save as you earn scheme
Staff sales discount
Free AG Barr products throughout your working day and staff sales
Annual salary review
Ongoing professional development and access to Learning and Development programmes and content