Financial Support Assistant

Afya

Assistente de Atendimento Financeiro Discente supporting financial inquiries of students at Afya. Collaborating with internal teams to enhance student experience via effective communication and problem-solving.

Posted 5/18/2026full-timeBelo Horizonte • 🇧🇷 BrazilEntry LevelWebsite

About the role

Key responsibilities & impact

Provide second-level support to students through tickets, emails and internal platforms, ensuring qualified, solution-oriented assistance;
Monitor and handle requests related to Financial, Academic and Scholarship areas;
Log, track and resolve technical and administrative tickets, ensuring responses within established deadlines;
Identify, classify and direct requests to the appropriate departments when necessary;
Assist students and internal customers in using the company’s systems and tools;
Collaborate with the team on continuous process improvements and documentation of recurring solutions;
Work collaboratively and as a generalist, supporting different team fronts according to operational needs;
Contribute to a humanized, efficient service experience focused on student satisfaction.

Requirements

What you’ll need

High school diploma or equivalent;
Higher education in progress preferred (Administration, Accounting, Financial Management or related fields);
Previous experience in customer service, technical support or administrative routines;
Experience in the education sector is a plus;
Strong verbal and written communication skills;
Organized, detail-oriented and able to prioritize tasks;
Proactive, collaborative profile with a focus on problem resolution;
Interest in working with financial inquiries and customer service;
Basic knowledge of ticketing and management tools is a plus (e.g., Salesforce and TOTVS RM);
Familiarity with Microsoft Office or Google Workspace.

Benefits

Comp & perks

Meal allowance / meal voucher;
Flexible schedules and work locations (for Remote positions);
Commuting allowance (for Hybrid or On-site positions);
Profit-sharing (PLR);
Multi-benefits: flexible benefits via Flash Card to use as you prefer;
Gympass / Wellhub;
Psicologia Viva (online platform for consultations with psychologists and nutritionists);
Health and Dental Insurance;
Life Insurance;
Extended parental leave (up to 6 months for mothers and 20 days for fathers);
Rede D'Ór: support and information for maternal and newborn health with a network of accredited nurses;
Partnership with the local SESC (varied programming in education, health, culture, leisure and assistance);
Birthday Day Off (one day off to take on your birthday or during your birthday month);
Platform with a variety of courses to enhance your knowledge (UCA);
Language academy (AIA);
Leadership development program;
Afya Women's Mentorship (MMA);
Discounts on undergraduate and postgraduate courses at Afya educational units;
Premium subscription to Afya iClinic and Afya Whitebook.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical supportadministrative routinesfinancial managementticketing toolsproblem resolution

Soft Skills

verbal communicationwritten communicationorganizational skillsdetail-orientedprioritizationproactivecollaborativefocus on student satisfaction

Certifications

high school diplomahigher education in progress