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About the role
Key responsibilities & impact- Provide educational support to students, understanding individual needs and challenges;
- Implement personalized follow-up and guidance strategies;
- Promote engagement, motivation, and continuous support for students;
- Proactively address requests and improve the educational experience;
- Record and track student interactions and progress.
Requirements
What you’ll need- Bachelor's degree or completed technological undergraduate degree;
- Experience in customer service;
- Technical knowledge: teaching methodologies, human behavior, motivational techniques, and Microsoft Office;
- Skills and attributes: active listening, strong communication, empathy, and high proactivity.
Benefits
Comp & perks- Meal allowance / meal voucher;
- Flexible hours and assignments (for remote positions);
- Transportation voucher (for hybrid or on-site positions);
- Profit-sharing (PLR);
- Multi-benefits: flexible benefit via Flash Card to use as you prefer;
- Gympass / Wellhub;
- Psicologia Viva (online platform for consultations with psychologists and nutritionists);
- Health and dental insurance;
- Life insurance;
- Extended parental leave (up to 6 months for mothers and 20 days for fathers);
- Rede D'Ór: support and important information for maternal and baby health through a network of accredited nurses;
- Birthday Day Off (one day off to take on your birthday or during your birthday month);
- Platform with a variety of courses to enhance your knowledge (UCA);
- Language academy (AIA);
- Leadership development program;
- Discounts on undergraduate and postgraduate courses at Afya's educational units;
- Premium subscription to Afya iClinic and Afya Whitebook
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
teaching methodologieshuman behaviormotivational techniquesMicrosoft Office
Soft Skills
active listeningstrong communicationempathyhigh proactivity
Certifications
Bachelor's degreetechnological undergraduate degree
