Administrative Assistant

Afya

Assistente Administrativo at Afya supporting students through administrative services and effective communication. Focused on delivering a positive educational experience in a hybrid work environment.

Posted 4/29/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide student support through channels such as email, WhatsApp and telephone, ensuring clear, prompt and efficient communication;
Monitor and manage delinquency, conduct financial negotiations and monitor agreements reached;
Monitor, analyze and track student satisfaction indicators, contributing to continuous improvement of the student experience;
Organize and manage administrative tasks, ensuring compliance with deadlines and established standards;
Work collaboratively with other departments, supporting the unit's administrative processes;
Contribute to the smooth operation of organizational processes and to student retention.

Requirements

What you’ll need

Bachelor's degree in progress or completed;
Knowledge of RM systems and Salesforce;
Basic to intermediate knowledge of Excel;
Experience in customer service;
Experience with collections or financial negotiations;
Availability to work in a hybrid model, with required on-site presence 10 days per month at Av. do Contorno - Belo Horizonte;
Availability to work: 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 on Friday.

Benefits

Comp & perks

Meal allowance / food voucher;
Transportation allowance (for hybrid or on-site positions);
Gympass / Wellhub access;
Psicologia Viva (online platform for consultations with psychologists and nutritionists);
Health and dental insurance;
Life insurance;
Rede D'Ór: support and resources for maternal and infant health with a network of accredited nurses;
Birthday day off (one day of leave to be taken on your birthday or during your birthday month);
Online learning platform with various courses for professional development (UCA);
Language academy (AIA);
Leadership development program;
Afya Women's Mentoring Program (MMA);
Discounts on undergraduate and graduate courses at Afya educational units.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecollectionsfinancial negotiationsExcelRM systemsSalesforce

Soft Skills

communicationorganizational skillscollaborationproblem-solvingtime management

Certifications

Bachelor's degree