Customer Experience Supervisor – Communications

Afya

Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.

Posted 4/13/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Structure, monitor and optimize end-to-end communication flows;
Ensure alignment between content, timing and stages of the customer journey;
Ensure consistency of tone of voice across different products and channels;
Support product launches, editorial planning, campaigns and continuous improvement initiatives.

Requirements

What you’ll need

Strategic vision and the ability to integrate data, information and content;
Strong organizational skills and the ability to prioritize and orchestrate requests;
Ability to ensure smooth and consistent delivery of outputs;
Basic knowledge of Excel and PowerPoint;
Degree in Communications or a related field (preferred, not required).

Benefits

Comp & perks

Meal/food allowance;
Flexible working hours and allocations (for remote positions);
Transportation allowance (for hybrid or on-site positions);
Profit sharing (PLR);
Multibenefits: flexible benefit via Flash Card to use as you prefer;
Gympass / Wellhub;
Psicologia Viva (online platform for consultations with psychologists and nutritionists);
Health and dental insurance;
Life insurance;
Extended parental leave (up to 6 months for mothers and 20 days for fathers);
Rede D'Or: support and important information for maternal and infant health with a network of affiliated nurses;
Birthday day off (one day off to take on your birthday or during your birthday month);
Platform with various courses to enhance your knowledge (UCA);
Language academy (AIA);
Leadership development program;
Discount on undergraduate and graduate courses at Afya's educational units;
Premium subscription to Afya iClinic and Afya Whitebook.

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Hard Skills & Tools

ExcelPowerPoint

Soft Skills

organizational skillsstrategic visionprioritizationorchestrationcommunication