Afya

Mid-level Training Analyst

Afya

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Quality monitoring of support tickets within the Support team to ensure the effectiveness of customer interactions according to established criteria;
  • System training for the Commercial (Sales) team, for new hires and periodic refreshers;
  • Report to area coordinators on key opportunities identified;
  • Design and deliver targeted training based on new product launches and/or updates to area processes;
  • Maintain and develop the intranet;
  • Build strong relationships with partner business areas;
  • Ensure goals and deadlines are met and promote engagement in product and process trainings;
  • Drive greater issue-resolution capability for the Commercial team in every customer interaction;
  • Develop training materials for technical and practical sessions focused on products and skills development;
  • Ensure all team members have full knowledge of the products offered by the company and of internal processes.

Requirements

  • Bachelor’s degree (completed);
  • Preferred experience in customer service and people management;
  • Experience preparing and enabling the team to conduct trainings with clients;
  • Experience developing content for technical and practical trainings focused on products and skills development;
  • Strong knowledge of Training & Development (T&D);
  • Proficiency in Microsoft Office suite for data and metrics analysis, visualization, and presentation creation;
  • Design skills (desirable).
Benefits
  • Meal allowance / meal voucher;
  • Flexible working hours and assignments (for remote positions);
  • Transportation allowance (for hybrid or on-site positions);
  • Profit sharing (PLR);
  • Multi-benefit: flexible benefit via Flash Card to use as desired;
  • Gympass / Wellhub;
  • Psicologia Viva (online platform for psychologist and nutritionist consultations);
  • Health and dental insurance;
  • Life insurance;
  • Extended parental leave (up to 6 months for mothers and 20 days for fathers);
  • Rede D'Or: support and important information for mother and baby health with a network of accredited nurses;
  • Partnership with your local SESC (varied programming in education, health, culture, leisure and assistance);
  • Birthday day off (one day off to take on your birthday or during your birthday month);
  • Learning platform with a variety of courses to enhance your knowledge (UCA);
  • Language academy (AIA);
  • Leadership development program;
  • Afya Women’s Mentoring (MMA);
  • Discounts on undergraduate and graduate courses at Afya educational units.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training developmentcontent developmentcustomer servicedata analysismetrics analysisvisualizationpresentation creationdesign skills
Soft Skills
relationship buildingpeople managementengagement promotiongoal orientationcommunication
Certifications
Bachelor's degree