Mid-level Training Analyst

Afya

full-time

Posted on: 1/10/2026

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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About the role

Quality monitoring of support tickets within the Support team to ensure the effectiveness of customer interactions according to established criteria;
System training for the Commercial (Sales) team, for new hires and periodic refreshers;
Report to area coordinators on key opportunities identified;
Design and deliver targeted training based on new product launches and/or updates to area processes;
Maintain and develop the intranet;
Build strong relationships with partner business areas;
Ensure goals and deadlines are met and promote engagement in product and process trainings;
Drive greater issue-resolution capability for the Commercial team in every customer interaction;
Develop training materials for technical and practical sessions focused on products and skills development;
Ensure all team members have full knowledge of the products offered by the company and of internal processes.

Bachelor’s degree (completed);
Preferred experience in customer service and people management;
Experience preparing and enabling the team to conduct trainings with clients;
Experience developing content for technical and practical trainings focused on products and skills development;
Strong knowledge of Training & Development (T&D);
Proficiency in Microsoft Office suite for data and metrics analysis, visualization, and presentation creation;
Design skills (desirable).

Benefits

Meal allowance / meal voucher;
Flexible working hours and assignments (for remote positions);
Transportation allowance (for hybrid or on-site positions);
Profit sharing (PLR);
Multi-benefit: flexible benefit via Flash Card to use as desired;
Gympass / Wellhub;
Psicologia Viva (online platform for psychologist and nutritionist consultations);
Health and dental insurance;
Life insurance;
Extended parental leave (up to 6 months for mothers and 20 days for fathers);
Rede D'Or: support and important information for mother and baby health with a network of accredited nurses;
Partnership with your local SESC (varied programming in education, health, culture, leisure and assistance);
Birthday day off (one day off to take on your birthday or during your birthday month);
Learning platform with a variety of courses to enhance your knowledge (UCA);
Language academy (AIA);
Leadership development program;
Afya Women’s Mentoring (MMA);
Discounts on undergraduate and graduate courses at Afya educational units.

Tip: use these terms in your resume and cover letter to boost ATS matches.

training developmentcontent developmentcustomer servicedata analysismetrics analysisvisualizationpresentation creationdesign skills

relationship buildingpeople managementengagement promotiongoal orientationcommunication

Bachelor's degree