Aflac

Platform Engineer

• Provides support on architectural design and maintenance of the platform’s (COTS, SaaS, ERP) environment with distributed components
• Ensures compliance with the organization's requirements through the implementation of, auditing of, and adherence to policies, procedures, and security standards
• Plans software upgrades, patching, & plugin installations in accordance with established policies and procedures
• Monitors performance, resolves problems, & manages component capacity issues
• Design, test, develop, configure, & maintain integrations to platform’s applications
• Adhere to the platform’s security and coding standards for resilience, data, and security
• Review business requirements to deploy the best solution, including configuring, coding, & debugging
• Work closely with cross-functional departments to communicate statuses & technical proposals
• Deploy and configure platform applications tailored to company needs
• Design technical solutions, configure/customize, test, maintain the platform applications to meet company requirements
• Performs other duties as required

Jira Administrator, Platform Engineer III

Content Writer

• Prepares high-quality, RFP Spreadsheets and formal RFPs
• Observes and assists more experienced team members underwrite yearly renewals of group cases
• Identifies improvements for bid and proposal packages
• Researches and drafts responses to RFP questions
• Coordinates with subject matter experts to enhance proposals
• Researches, compiles, writes, edits, and proofreads proposals

Proposal Writer II

Consultant

• Act as the primary liaison for Claims data, consolidating inputs from analysts and consultants to create a comprehensive view of Claims performance
• Lead monthly reporting and discussions with leadership, delivering insights on Claims quality and financial impacts
• Perform advanced analysis to identify trends, anomalies, and opportunities within Claims Operations
• Conduct root cause analyses on Claims quality trends to identify behavioral and process opportunities
• Assess Claims performance and its effect on company loss ratios
• Create dashboards, visualizations, and reports using tools such as Tableau, Power BI, or similar platforms
• Present complex data findings in a clear, non-technical manner to senior stakeholders
• Collaborate with cross-functional teams to integrate analytics into broader business strategies
• Ensure accuracy, consistency, and actionable recommendations in all insights delivered
• Conduct organizational research and benchmarking to identify best practices and performance gaps in comparison to competitive insights
• Perform other related duties as required

Claims Performance Consultant

Operations

• Supports management by gathering and interpreting requirements and developing effective solutions for moderate and complex issues
• Contributes to the development and dissemination of appropriate metrics
• Provides recommendations for new and revised metrics, procedures, and best practices
• Prepares comprehensive reports and insights to enable data-driven decision-making by leadership
• Coordinates administrative and logistical details associated with day-to-day operations
• Develops and documents standards for the use, control, updating, and maintenance of databases
• Acts as a liaison between the department and divisions
• Conducts data modeling and analysis; develops and maintains databases
• Assists department management with the preparation of departmental budgets
• Develops and modifies staffing, planning, forecasting, budgeting, and reporting processes

Operations Analyst II

Financial Planning and Analysis

• Contribute to and develop global capital markets strategy for Aflac related to accessing global debt capital markets and managing foreign exchange risk, including planning and execution.
• Identify opportunities and strategies relative to Aflac's FX risk profile, mainly Japanese Yen denominated, to mitigate risk and lower costs.
• Oversee and perform sensitivity FX and interest rate analysis on status quo and pro-forma derivative portfolios.
• Assist in negotiating ISDA/CSA documents with counter parties including Japanese financial institutions.
• Assist in debt raising and credit facility analysis and execution, including terms, due diligence, internal communication, and related activities.
• Develop and leverage internal partnerships with FP&A, Tax, Legal, Financial Reporting, Accounting Policy, Investor and Rating Agency Relations, etc. and external partnerships with counsel, banks, accounting firms, and networks to maximize the achievement of team and corporate goals.
• Lead corporate finance modeling, liquidity, and capital structure optimization analysis and clearly communicate analysis and recommendations to senior management.
• Support strategic analysis, financial modeling, reporting on derivative activity, reporting on capital markets activity, and approval requests for capital markets activity for Aflac's leadership team, both on a recurring and ad hoc basis.
• Perform other duties as required.

Senior Manager, Corporate Finance

Sales

• Builds and maintains relationships with current clients to support retention and growth
• Assists with identifying potential new clients and supports outreach initiatives
• Conducts client and sales presentations, surveys, and other engagement activities to assess client satisfaction and needs
• Participates in team discussions around sales strategies and service recommendations
• Responds to client inquiries and works to resolve routine problems independently or with minimal supervision
• Supports quality service delivery by reviewing and providing feedback on sales and support processes
• Assists in organizing and delivering tactical training sessions under management direction
• Performs other related duties as needed

PAS Sales & Support Specialist

• responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit
• assists management with resolving process inefficiencies via process improvement events
• acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows
• develops training plans, including the identification of resource needs
• assists the management team with setting goals and objectives as they pertain to training development
• provides coaching to less experienced staff
• works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity

Operations Consultant

Network Engineer

• Create and maintain all provider directories as needed, particularly client related submission.
• Ensure Network Adequacy and Disruption Reports are generated in a timely manner.
• Run monthly client network adequacy reports and deliver results to Network Manager to determine if any network gaps exist.
• Act as Team Lead for Sales department in Network Adequacy and Disruption Analysis.
• Train sales account manager on analytics software, act as support, and if needed run reports in the absence of sales account manager.
• Develop monthly client Score Cards and deliver to internal department on a timely basis.
• Adhere to data entry parameters and ensure deadlines for completion of required reports are met on a monthly basis; collaborate with other department staff to ensure adherence to deadlines and accuracy standards.
• Serve as a special project leader, such as data maintenance configurations and updates based on request or Provider Relation Department needs, or as other needs arise.
• Perform other duties as necessary.

Provider Network Analyst

Recruitment

• Strategically identify and generate new leads for provider recruitment to the Aflac Dental and Vision network
• Recruit and maintain an adequate providers’ network in assigned regions by being able to explain the value in joining the Aflac Dental and Vision network
• Obtain and submit accurate and completed provider applications required for credentialing and contracting
• Build and maintain relationships with provider prospects and partners to ensure high levels of satisfaction and results for Aflac Dental and Vision
• Collaborate cross functionally with other internal departments to optimize the recruitment and onboarding process to achieve all collective goals defined by leadership
• Maintain and build strong business relationships with providers and champion their requests to ensure a positive Provider experience and instill confidence in the Aflac Dental and Vision brand
• Negotiate/re-negotiate contracts and fees with providers while being cognizant of utilization and cost
• Be able to identify and problem solve all issues daily to sustain relationships and ensure low provider network abrasion and attrition
• Monitoring of various reports to ensure all necessary network requirements are met
• Perform network audit duties as necessary to ensure Provider directory accuracy and compliance with all directory reporting
• As directed, take prompt action with all provider communications to ensure quick resolution to any issue
• Track assigned duties and activities using the appropriate company resource (i.e. Network 360, logging into phone systems, etc.)
• Use knowledge of negotiating entities to improve and enable a competitive advantage in network contracting process
• Facilitate external leadership meetings to help drive strategic alignment and execution of network goals

Provider Network Recruiter

• Prepares monthly, quarterly, and annual reports for management
• Assists Managers, Senior Managers, Consultants and other members of the organization researching Financial Planning and Analysis best practices
• Reports, analyzes, and interprets financial and operating data, including financial statements; participates in the preparation and compilation of the annual financial plan, budget and or forecast
• Reconciles plan to actual expenses and explains balance fluctuations with guidance from Senior Analysts and Managers
• Prepares updates, progress and variance reports, as well as other ad hoc reports for management reporting
• Performs and leads financial data analysis including, but not limited to, financial modeling, financial statement analysis and statistical analysis in support of U.S. Operations
• Assists in supporting development and assessment of projects and initiatives including budget capacity / affordability; performs basic benefit realization analysis for projects and initiatives to assess performance to budget under the oversight of Senior Analysts and Managers
• Works with Senior Analysts and Managers to provide and gather relevant information for the financial planning process; prepares financial forecasts and budget proposals
• Performs other duties as assigned

FP&A Analyst II

Billing Specialist

• Oversees group accounts with moderate enrollment, product and billing complexities
• Oversees multiple group accounts and their members, focusing on premium accounting and billing
• Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
• Manages and reconciles suspense accounts for assigned blocks
• Collaborates with external and internal partners to ensure accurate premium payments and applications
• Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
• Reports the financial status of group accounts to internal and external partners
• Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicates findings effectively; acts as a liaison with other internal departments as needed
• Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
• Builds and maintains positive relationships with internal and external clients
• Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
• Performs other duties as assigned

Billing Coordinator II

Manager

• Assists claimants with paid leave of absence requests and guides them through the leave process.
• Processes all leave of absence paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible.
• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.
• Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.
• Generates reports as required; maintains files, inputs and analyzes data.
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Supports management with special projects, as necessary.
• Performs other duties as assigned.

Leave Case Manager

Events

• Drive development and implementation of leading-edge authentication and cyber-crime prevention technologies at Aflac
• Perform operational alerting, detection, mitigation, review and escalation of Account Takeover (ATO) events
• Ensure technology is aligned to support Aflac core business goals and objectives
• Work with business partners to ensure capability and strategic alignment
• Identify, interpret, and communicate Cyber Crime issues related to Aflac internal business Partners
• Support an integrated approach to Cyber Crime Prevention that aligns with Global Security and industry groups
• Performs other related duties as required.