Claims Support Specialist

Aflac

Claims Support Specialist at Aflac managing essential documentation and administrative tasks for disability claims processing. Collaborate efficiently with team members to ensure compliant and timely operations.

Posted 7/30/2026full-timeWindsor • Connecticut • 🇺🇸 United StatesJunior💰 $35,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and accuracy in handling confidential information while effectively managing multiple tasks and prioritizing workload. Proficient in Microsoft Office applications and basic office technology to support administrative functions and communication.

Highest-signal resume keywords

Attention To DetailMicrosoft Office ProficiencyEffective Communication SkillsDocument ManagementAdministrative Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument PreparationFile ManagementMailing ProcessesFaxingScanningEmail CorrespondenceWorkflow AdherenceInformation VerificationAdministrative Tasks

Soft Skills

Organizational SkillsDependabilityTeam CollaborationTime ManagementIndependence

Tools & Technologies

Document Management SystemsFax EquipmentScanning EquipmentEmail Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Claims ProcessingLeave of AbsenceConfidentiality ComplianceService Level ExpectationsQuality Standards

About the role

Key responsibilities & impact

Copies, assembles, and distributes claim files and related documentation upon request, ensuring compliance with privacy and confidentiality requirements
Creates, sets up, and inputs new disability claims and/or leave of absence cases as requested, accurately entering data into designated systems and verifying required information
Prepares, processes, and distributes outgoing correspondence, including mailings, emails and faxes, and performs manual updates to correspondence as needed
Maintains, organizes and updates departmental files, records, templates, and logs to ensure information is current and accessible
Conducts outreach to providers and members via telephone, email, and fax to obtain outstanding information and support timely claim and leave processing
Completes daily administrative tasks for the team, including faxing, scanning, document preparation, email responses, and tracking follow-up items
Assists with assigned special projects and routine operational support activities under direction
Follows established workflows, service level expectations, and quality standards while meeting productivity and accuracy requirements
Assists with other administrative duties as needed to support department operations and business needs
Performs other related duties as required.

Requirements

What you’ll need

High School Diploma or Equivalent
One or more years of job-related work experience
Strong attention to detail and accuracy when handling confidential and time-sensitive information
Ability to follow standardized procedures, written instructions, and established workflows
Proficiency with basic office technology, including email, document management systems, and fax/scanning equipment
Working knowledge of Microsoft Office applications (Word, Outlook; Excel preferred)
Effective written and verbal communication skills for interacting with internal teams and providers
Ability to manage multiple tasks, prioritize workload, and meet deadlines
Dependable, organized, and able to work both independently and as part of a team
Some administrative experience preferred.
Computer skills including but not limited to Outlook, Excel, and Word are required.

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence as needed for well-being.