Senior Client Account Analyst

Aflac

Aflac seeking a Sr Client Account Analyst to manage disability and absence products. Providing support and guidance to team members and ensuring accuracy in client accounting responsibilities.

Posted 5/15/2026full-timeColumbus • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Provides support to less experienced team members, providing guidance in preparing deliverables, verifying accuracy, and resolving technical issues.
Executes payment processing, including tax-related transactions, and performs reconciliations across systems.
Apply established procedures to independently complete routine and moderately complex work with minimal guidance.
Assists with team knowledge sharing and onboarding support to promote consistency and efficiency.
Identifies process gaps, supports workflow improvements, and change initiatives.
Partners with internal teams to resolve customer issues and support service delivery.
Researches and resolves client accounting and tax-related issues; identifies root causes and implements solutions within defined guidelines.
Performs non-routine and some routine tasks; resolves most issues independently and escalates more complex matters as needed.
Reconciles disability, absence and statutory payments for moderately complex accounts; reviews for discrepancies and ensures accuracy.
Analyze account activity, customer requests, invoices, and payment history to determine appropriate actions.
Prepares journal entries and supports ongoing transaction accuracy.
Ensures accuracy of tax reporting and support responses to standard inquiries (e.g., W-2s, 1099s).
Communicate with internal partners and external contacts to obtain information and resolve issues.
Participate in team or client discussions as needed to support issue resolution and process improvements.

Requirements

What you’ll need

Strong knowledge of disability and absence products and plan design.
Proven ability to interpret and work with employers and brokers.
Ability to influence and guide internal and external stakeholders.
Experience and proficiency using Microsoft Office Suite software.
Experience with executive level reporting and escalation.
Familiar with group accounts as it relates to client accounting procedures.
Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities.
Strong accounting and tax knowledge.
Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers.
Understands the implications of new information for both current and future problem solving and decision-making.
Ability to support less experienced employees by providing guidance and knowledge sharing, to strengthen team capability and performance.
Excellent time management skills.
Bachelor's Degree in accounting, finance or a related field.
4 or more years of professional job-related experience.
Knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), and other relevant regulations

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave if eligible
other leaves of absence if eligible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingtax knowledgepayment processingreconciliationsjournal entriesexecutive level reportingdisability productsabsence productsclient accounting proceduresIRS codes

Soft Skills

guidanceinfluencecommunicationtime managementproblem solvinginterpersonal skillsresearch skillswriting skillsmathematical reasoningknowledge sharing