Operations Support Coordinator

Aflac

Operations Support Coordinator at Aflac managing case records, performing clerical tasks, and providing administrative support for the team in an onsite role.

Posted 5/1/2026full-timeColumbus • 🇺🇸 United StatesJunior💰 $35,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain accurate departmental and case records; set up incoming request to support team specific functions
Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing
Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness
Performs general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving
Compile data, maintain related files and provide administrative support to the assigned team/department
Complete searches and process undeliverable mail, including uploading and tracking relevant documentation
Handle standard inquiries, resolve issues, and provide follow-up to ensure completion
Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases, if applicable
Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols

Requirements

What you’ll need

High School Diploma or Equivalent
1+ years of administrative, operations support or experience Or an equivalent combination of education and experience
Proficient with Microsoft Office Suite
Effective communication skills including ability to interact with customers, providers, and internal stakeholders
Strong organizational skills with attention to detail and accuracy
Ability to prioritize multiple tasks and resolve routine issues under general supervision

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data compilationdocument reproductionverification checksexpense processingreport preparationdatabase maintenance

Soft Skills

effective communicationorganizational skillsattention to detailproblem resolutiontask prioritization

Certifications

High School DiplomaEquivalent