Manager, Claims Operations – PLADS Leave of Absence

Aflac

Managing daily operations of the Claims business unit at Aflac, ensuring customer satisfaction and operational efficiency. Leading initiatives for risk management and quality improvement in claims processing.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manages the daily operations of the Claims business unit
Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit
Develops solutions and implements actions to resolve problems and ensure customer satisfaction
Directs efforts to implement risk management and quality improvement initiatives
Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees
Identifies, analyzes, and monitors business technology requirements and enhancement possibilities
Monitors and controls operating expenses

Requirements

What you’ll need

Bachelor's Degree in business or a related field
6 years of job-related work experience
4 years in a leadership/senior/supervisory capacity
Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing
Knowledge of budgeting and expense control
Knowledge of employee relations
Strong personal computer skills with experience in Windows-based software

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrisk managementquality improvementbudgetingexpense controlclaims processingoperational managementproduction management

Soft Skills

problem-solvingcustomer satisfactionleadershiptraining coordinationemployee relations

Certifications

Bachelor's Degree