Manager, Claims Operations

Aflac

Manage daily operations of the Claims unit at Aflac, a leader in voluntary insurance products. Requires extensive experience and broad knowledge of claims processing and operational management.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manages the daily operations of the Claims business unit
Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit
Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals
Develops solutions and implements actions to resolve problems and ensure customer satisfaction
Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality
Directs efforts to implement risk management and quality improvement initiatives
Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees
Identifies, analyzes, and monitors business technology requirements and enhancement possibilities

Requirements

What you’ll need

Bachelor's Degree In Health Administration, Business, or a related field
6 years of job-related work experience
4 years in a leadership/senior/supervisory capacity
Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing
Comprehensive understanding of federal, state, and local regulatory and industry requirements as they relate to the insurance industry and claims processing
Strong personal computer skills with experience in Windows-based software
Excellent presentation, oral, written, and interpersonal communications skills.

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible when needed to support physical, financial, and emotional well-being.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisoperational managementrisk managementquality improvementclaims processingproduction managementstrategic planningtactical planningproblem solvingcustomer satisfaction

Soft Skills

leadershipinterpersonal communicationpresentation skillsoral communicationwritten communicationorganizational skillsteam coordinationemployee traininganalytical thinkingcustomer service

Certifications

Bachelor's Degree in Health AdministrationBachelor's Degree in Business