Aflac

Senior Quality Auditor – PLADS Policy Contracts

Aflac

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,000 - $85,000 per year

Job Level

Senior

About the role

  • Serves as a resource for less experienced team members using broad knowledge, experience, and accomplishments to assist in the attainment of department goals; trains new employees; conducts training or identifies staff training needs; provides support for complex, large, and/or critical situations
  • Audits, monitors, coaches, and evaluates the quality of service provided by lower-level team members; leads calibration sessions and documents issues for review and follow-up; reviews, monitors status, and makes determinations for appeals submitted by respective business units; documents quality issues and performance measures for analyst and management review
  • Reviews audit findings; assists with analyzing audit data before quality auditor sends report to business unit; performs ad hoc audits for business units, as requested; conducts root cause analysis; provides cause and mitigation plans to reduce errors
  • Identifies, documents, and updates administrative rules and provides information to communications teams for documenting procedures in accordance with established format and style guidelines
  • Works with management to develop and maintain efficient work processes; serves as a project team member or leader for initiatives within the department and/or division; monitors, documents, and tracks performance objectives and service-level data and reports trends/changes to management
  • Reviews procedures/processes and recommends enhancements, as needed, to improve efficiency, turnaround time, productivity, and quality
  • Performs research related to SOX and other regulatory requirements for external and internal audits and prepares audit responses
  • Leads audit initiatives
  • Conducts audits and verifies service level agreements for external vendors/suppliers; works with vendor and business unit to provide recommendations related to errors found in audit

Requirements

  • Bachelor's Degree In Business Administration or a related field
  • Two to four years of applicable work experience in auditing, quality, or process improvement
  • Certified Quality Auditor(CQA) certification preferred.
  • Experience with group insurance specifically leave and disability
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to lead audits
  • Ability to review audit results data and to perform root cause analysis
  • Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge
  • Ability to perform cross functional audits
  • Strong problem-solving, analytical, and teamwork/facilitating skills
  • Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts
  • Good comprehension, writing, and grammar skills
  • Able to travel, as required
Benefits
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence, if eligible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
auditingquality improvementroot cause analysisdata analysisprocess enhancementservice level agreementsperformance trackingad hoc auditsregulatory compliancecross functional audits
Soft Skills
problem-solvinganalytical skillsteamworkfacilitating skillsinterpersonal skillscommunication skillscustomer service skillswriting skillsgrammar skillsleadership
Certifications
Bachelor's DegreeCertified Quality Auditor (CQA)