Billing Coordinator II
Aflac
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Florida • United States
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Salary
💰 $60,000 - $80,000 per year
About the role
- Oversees group accounts with moderate enrollment, product and billing complexities
- Oversees multiple group accounts and their members, focusing on premium accounting and billing
- Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
- Manages and reconciles suspense accounts for assigned blocks
- Collaborates with external and internal partners to ensure accurate premium payments and applications
- Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
- Reports the financial status of group accounts to internal and external partners
- Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicates findings effectively; acts as a liaison with other internal departments as needed
- Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
- Builds and maintains positive relationships with internal and external clients
- Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
- Performs other duties as assigned
Requirements
- Bachelor's Degree in a related field
- 2 years of job-related work experience in the insurance and/or financial industry
- Outstanding knowledge of payroll account management
- Excellent presentation, negotiation, and customer service abilities
- Strong analytical and problem-solving skills
- Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients
- Experience addressing diverse customer needs.
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave and other leaves of absence if eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
premium accountingbilling managementpayment collectionerror resolutionsuspense account reconciliationpremium payment auditsaccount reviewsfinancial reportingbilling discrepancies managementcustomer needs assessment
Soft skills
presentation skillsnegotiation skillscustomer serviceanalytical skillsproblem-solving skillsinterpersonal communicationwritten communicationoral communicationtelephone communicationrelationship building
Certifications
Bachelor's Degree