Aflac

Customer Care Specialist, Bi-lingual Preferred

Aflac

full-time

Posted on:

Location Type: Hybrid

Location: Windsor • Connecticut • 🇺🇸 United States

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Salary

💰 $37,440 - $55,000 per year

Job Level

Junior

About the role

  • Receives inbound calls, email, or chats regarding Aflac products and services
  • Provides thorough and accurate responses to inquiries regarding policy or claim issues
  • Accurately processes Point of Call transactions
  • Promotes good customer relations by providing premier customer service
  • Composes and/or generates communications to request information or confirm action taken
  • Navigates computerized system for tracking, gathering and researching information
  • Maintains customer information confidentiality
  • Continuously increases knowledge of assigned products and skills through self-motivation

Requirements

  • High School Diploma or Equivalent
  • 1 - 2 years of related work experience and completion of required training programs
  • Knowledge of principles and processes for providing customer and personal services
  • Knowledge of administrative and clerical procedures and systems
  • Emotional intelligence skills
  • Skill in selecting and using training/instructional methods
  • Skilled in verbal and written communication
  • Problem-solving skills
  • Microsoft Excel skills
  • Experience translating from Spanish to English and English to Spanish (for bilingual positions)
Benefits
  • Health insurance
  • 401(k) plans
  • Annual bonuses
  • Opportunity to purchase company stock
  • 11 paid holidays
  • Up to 20 days PTO to be used for any reason
  • State-mandated sick leave if eligible
  • Other leaves of absence if needed to support well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicePoint of Call transactionsadministrative proceduresclerical proceduresverbal communicationwritten communicationproblem-solvingbilingual translation
Soft skills
emotional intelligenceself-motivation
Certifications
High School DiplomaEquivalent training programs