Implementation Specialist

• Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
• Ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units
• Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
• Accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
• Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
• Develops cross-business connections and continuously strives to provide superior customer service
• Works with sales partners, brokers, and clients to gather enrollment requirements
• Analyzes, monitors, and executes change requests for clients throughout the implementation phase
• Partners with the integration team to coordinate the implementation of technology with internal and external customers
• Stays abreast of industry best practices through competitive intelligence and industry periodicals
• Travels to clients as determined by the account service strategy and as needed

Implementation Manager

Senior Implementation Manager

Implementation Manager