Solutions Engineer

• Create and maintain a customer technology roadmap based on market trends
• Drive technical influence to ensure AFL is seen as a primary technology partner
• Fully understand customer’s data center architecture and maintain up to date drawings
• Identification of customer road maps, specific pain points and potential paths to eliminate pain points
• Influence major technical changes at the earliest stage, ensuring that AFL is the primary technology partner for assigned customer
• Act as technical lead for all optical connectivity within assigned customer(s)
• Map and continuously update technical org structures of key accounts
• Maintain strong technical relationships and trust with key influencers
• Participate in regular stakeholder meetings, with minimum quarterly cadence
• Maintain a customer-specific technology and business strategy overview
• Coordinate technical content and presentations for customer sync meetings
• Track and report monthly strategic activity and customer updates
• Collaborate with Sales, Product Management and Engineering teams to meet customer needs
• Translate customer requirements into actionable tasks for AFL
• Work with Product Line Managers and Engineering to develop innovative solutions
• Define and document new product needs using the NPAF process
• Manage pipeline of New Product developments and act as customer liaison through the development process
• Manage customer drawing creation and approvals within the required timeframes
• Participate in technical testing, demos, and implementation of solutions
• Represent AFL at industry-leading conferences and standards meetings
• Align with Fujikura and Industry partners to drive future-focused product initiatives
• Provide thought leadership through white papers, technical content, and external publications

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