Billing Planning Analyst
Afinz
full-time
Posted on:
Location Type: Hybrid
Location: Sorocaba • Brasil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Monitor the customer service operation by checking the volume of mailings, replenishing them as needed, and resolving related issues.
- Tag the mailing database to improve effectiveness in locating customers.
- Prepare daily and monthly performance reports for the collections operations area; analyze findings and forward them to coordination and management for service evaluation.
- Plan operation break schedules in coordination with management.
- Execute SMS campaigns to customers with outstanding debts according to strategies defined with the Collections management team.
- Monitor and update the tabulations logged in the system by collections agents.
- Tag the scored database for segmenting mailings during customer contact.
- Monitor call delivery, tracking performance via the dialer.
- Execute parameterized strategic maneuvers for call delivery, and for sending emails or SMS.
Requirements
- Bachelor's degree in Business Administration or related fields.
- Experience with dialers.
- Experience with IVR systems.
- Data manipulation skills (Tableau, Power BI, Excel, SAP).
- Basic SQL.
- Advanced Microsoft Office.
- Knowledge of call center metrics.
- Strategic vision.
- Results-oriented.
- Effective communication.
- Analytical skills.
- Empathy.
- Critical thinking.
- Creativity.
- Agility.
- Collaboration.
Benefits
- Meal and/or Food Allowance
- Cultural Voucher
- Transportation Voucher
- Health insurance
- Dental insurance
- Life insurance
- Gympass
- Apoio Pass
- Box Afinz
- Wedding benefit
- Birthday benefit
- SESC partnership
- Corporate education
- Language courses
- Educational incentives
- Nursing room
- Relaxation area
- Parking partnerships
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data manipulationbasic SQLadvanced Microsoft OfficeTableauPower BIExcelSAP
Soft skills
strategic visionresults-orientedeffective communicationanalytical skillsempathycritical thinkingcreativityagilitycollaboration
Certifications
Bachelor's degree in Business Administration