Staff Success Manager
Affordable Housing Trust for Columbus and Franklin County
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Coordinate onboarding of new consultants including assessing any potential gaps and opportunities for training and support.
- Provide support and direction to Coding Audit Consultants about project requirements.
- Communicate to consultants about changes in client assignment, reductions in work, instructions about what to do in the case of work shortages, etc.
- Manage staff utilization by collaborating with client success managers and scheduling resource coordinator about staffing needs for clients and work to ensure project staffing needs are met, with minimal downtime.
- Monitor the productivity, quality, and performance levels with the Coding Audit Consultants to ensure high quality deliverables and project timelines are met.
- Track the performance metrics (quality, productivity, etc.) for the team and identify coaching opportunities to grow the skills of the team and elevate the overall metrics and excellence of all.
- Collaborate with the Quality Management (QM) Team to ensure quality expectations are achieved and opportunities for development of Consultants are identified.
- Serve as QM auditor for Audit Consultants as requested or as identified in specific circumstances.
- Manage consultant schedules including approving timesheets, PTO requests, LOA, etc.
- Actively engage with Recruiters to identify and participate on the interview team to identify potential and hire candidates.
- Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.
- Collaborate with the Client Success Managers and QM Team to provide feedback about performance against expectations.
Requirements
- Bachelor's degree preferred
- Active credential from AHIMA or AAPC
- Exceptional communication skills including the ability to collaborate effectively with the Client Success and QM COE teams.
- Proven expertise in staff management associated with accountability and staff growth
- Strong industry knowledge and demonstrated subject matter expertise in coding, compliance and other mid-revenue cycle operations.
- Entrepreneurial and motivated by opportunity to drive growth of the business and team.
- Strong desire to continuously improve and to influence others through passion to be the best.
- Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
- Ability to adapt to and drive change.
- Model and reinforce UASI values.
Benefits
- UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals.
- We offer a competitive pay and excellent benefit package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
staff managementperformance metrics trackingcoachingquality managementconsultant onboardingproject management
Soft Skills
communicationcollaborationinterpersonal skillsorganizational skillsflexibilitydependabilityownershipteam playeradaptabilityinfluence
Certifications
Bachelor's degreeAHIMA credentialAAPC credential