CDI Manager
Affordable Housing Trust for Columbus and Franklin County
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide support, direction, and technical assistance to CDI staff.
- Manage the staffing needs for assigned clients through identifying needs and taking ownership with Staffing Teams to fill openings with the highest quality candidates efficiently.
- Monitor the productivity, quality, and utilization levels within the CDI team to ensure client satisfaction is achieved.
- Participate on the interview team and evaluate candidates and staff for openings and mentor staff providing guidance and opportunities for professional development.
- Manage and approve the scheduling requests of staff to ensure adequate coverage.
- Review and approve timesheets and ensure time and invoices are accurate.
- Provide mentoring and training to staff by sharing expertise related to project deliverables, client communication, project methodologies, analysis of data and trends, etc. all within a collaborative and supportive structure.
- Collaborate with the Client Success Teams to identify client needs and best practices to ensure UASI is providing the highest service levels.
- Collaborate with the CQR Team to ensure quality expectations are achieved and opportunities for development of staff are identified.
- Be a talent magnet and leverage professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.
- Comply with UASI’s policies regarding the use and disclosure of protected health information which includes accessing and using protected health information only to the extent necessary to fulfill the above-mentioned responsibilities.
Requirements
- Bachelor's degree preferred
- Active credential from ACDIS or AHIMA
- Subject matter expertise specifically with CDI in a consulting environment
- Exceptional communication skills including the ability to collaborate effectively with the Client Success and Quality COE teams.
- Strong culture building skills with the ability to increase employee engagement.
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillscollaboration skillsmentoringprofessional developmentculture buildingemployee engagementclient satisfactionteam managementproductivity monitoringquality assurance
Certifications
Bachelor's degreeACDIS credentialAHIMA credential