Director, Clinical Client Success

AffirmedRx, a Public Benefit Corporation

Director Clinical Client Success managing advanced clinical insights and client portfolios at AffirmedRx. Driving improved healthcare outcomes through data-driven strategies and clinical expertise.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as a senior clinical expert providing advanced clinical insight, data interpretation, and strategic recommendations to strengthen Client Success Partner (CSP)-led client engagements and planning
Attend client meetings alongside CSPs as a clinical authority, contributing subject-matter expertise and program updates while remaining a support function rather than the primary relationship owner
Lead the development of pre-meeting clinical briefs, talking points, and data-driven insights to ensure CSPs are fully prepared for client discussions
Translate complex clinical findings into clear, actionable strategies that align with client goals and drive measurable outcomes
Support and contribute to finalist presentations by providing clinical narrative development, data validation, and executive-level clinical positioning to strengthen win strategy
Translate formulary strategy decisions, drug pipeline developments, rebate considerations, and policy changes into clear, executive-level client narratives that align with broader business objectives
Ensure CSPs are equipped with timely, accurate, and actionable insights related to formulary updates, utilization management criteria, high-cost drug strategies, and evolving market trends
Serve as a liaison between Formulary Strategy and Client Success, driving consistent, two-way communication and alignment across teams
Guide and support CSPs in articulating the clinical and financial rationale behind key decisions in a way that resonates with client stakeholders
Lead the analysis of pharmacy and clinical data to identify trends, risks, and opportunities, translating insights into actionable, client-focused strategies that drive outcomes
Provide strategic oversight for clinical program requirements, including formulary optimization, utilization management strategies, adherence initiatives, and specialty cost-containment efforts
Develop and deliver executive-level clinical content for business reviews, client reporting, presentations, and finalist presentations, ensuring a compelling and data-driven narrative
Ensure all client recommendations and clinical strategies are grounded in accurate, data-driven insights and aligned with organizational objectives
Provide leadership and oversight to CSPs navigating clinical and benefit change requests, ensuring alignment with clinical appropriateness, operational feasibility, and financial considerations such as rebates
Collaborate cross-functionally with Clinical Operations, Pricing, and PCA/UM teams to validate strategy and execution prior to client communication
Guide CSPs in clearly articulating the rationale, impact, and value of clinical changes to client stakeholders
Oversee implementation of approved clinical and benefit changes to ensure accuracy, consistency, and alignment with intended outcomes
Serve as a strategic partner across Formulary Strategy, Clinical Operations, PCA/UM, Clinical Programs, Reporting/Analytics, and Client Success leadership
Provide a unified, enterprise-level clinical perspective to ensure alignment, operational clarity, and consistent client messaging
Act as a trusted advisor to internal stakeholders, fostering collaboration and driving clinical excellence across the organization

Requirements

What you’ll need

PharmD with 10+ years of Clinical Client Management, PBM, or managed care clinical experience required
Strong understanding of formulary design, drug pipeline, specialty pharmacy, and PBM clinical workflows
Ability to deliver complex clinical insights clearly to both clinical and non-clinical audiences, addressing concerns or resistance with tact and professionalism
Excellent communication and presentation skills, including high emotional intelligence (EQ), for effective engagement with C-suite executives and navigating challenging conversations
Highly collaborative team player who excels in a support-oriented role
Strong relationship-building skills across clinical and non-clinical functions
Analytical mindset with strong attention to detail
Ability to manage multiple competing priorities in a fast-paced environment
Willingness to travel (25-35%)

Benefits

Comp & perks

Competitive compensation, including health, dental, vision and other benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical data analysisformulary optimizationutilization managementclinical program developmentdata interpretationclinical narrative developmentdrug pipeline knowledgespecialty pharmacy expertiseclinical insights deliverypresentation skills

Soft Skills

communication skillsemotional intelligencerelationship-buildingcollaborationanalytical mindsetattention to detailtact and professionalismability to manage prioritiessupport-orientedleadership

Certifications

PharmD