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Director, Clinical Client Success
AffirmedRx, a Public Benefit Corporation. Serve as a senior clinical expert providing advanced clinical insight, data interpretation, and strategic recommendations to strengthen Client Success Partner (CSP)-led client engagements and planning .
About the role
Key responsibilities & impact- Serve as a senior clinical expert providing advanced clinical insight, data interpretation, and strategic recommendations to strengthen Client Success Partner (CSP)-led client engagements and planning
- Attend client meetings alongside CSPs as a clinical authority, contributing subject-matter expertise and program updates while remaining a support function rather than the primary relationship owner
- Lead the development of pre-meeting clinical briefs, talking points, and data-driven insights to ensure CSPs are fully prepared for client discussions
- Translate complex clinical findings into clear, actionable strategies that align with client goals and drive measurable outcomes
- Support and contribute to finalist presentations by providing clinical narrative development, data validation, and executive-level clinical positioning to strengthen win strategy
- Translate formulary strategy decisions, drug pipeline developments, rebate considerations, and policy changes into clear, executive-level client narratives that align with broader business objectives
- Ensure CSPs are equipped with timely, accurate, and actionable insights related to formulary updates, utilization management criteria, high-cost drug strategies, and evolving market trends
- Serve as a liaison between Formulary Strategy and Client Success, driving consistent, two-way communication and alignment across teams
- Guide and support CSPs in articulating the clinical and financial rationale behind key decisions in a way that resonates with client stakeholders
- Lead the analysis of pharmacy and clinical data to identify trends, risks, and opportunities, translating insights into actionable, client-focused strategies that drive outcomes
- Provide strategic oversight for clinical program requirements, including formulary optimization, utilization management strategies, adherence initiatives, and specialty cost-containment efforts
- Develop and deliver executive-level clinical content for business reviews, client reporting, presentations, and finalist presentations, ensuring a compelling and data-driven narrative
- Ensure all client recommendations and clinical strategies are grounded in accurate, data-driven insights and aligned with organizational objectives
- Provide leadership and oversight to CSPs navigating clinical and benefit change requests, ensuring alignment with clinical appropriateness, operational feasibility, and financial considerations such as rebates
- Collaborate cross-functionally with Clinical Operations, Pricing, and PCA/UM teams to validate strategy and execution prior to client communication
- Guide CSPs in clearly articulating the rationale, impact, and value of clinical changes to client stakeholders
- Oversee implementation of approved clinical and benefit changes to ensure accuracy, consistency, and alignment with intended outcomes
- Serve as a strategic partner across Formulary Strategy, Clinical Operations, PCA/UM, Clinical Programs, Reporting/Analytics, and Client Success leadership
- Provide a unified, enterprise-level clinical perspective to ensure alignment, operational clarity, and consistent client messaging
- Act as a trusted advisor to internal stakeholders, fostering collaboration and driving clinical excellence across the organization
Requirements
What you’ll need- PharmD with 10+ years of Clinical Client Management, PBM, or managed care clinical experience required
- Strong understanding of formulary design, drug pipeline, specialty pharmacy, and PBM clinical workflows
- Ability to deliver complex clinical insights clearly to both clinical and non-clinical audiences, addressing concerns or resistance with tact and professionalism
- Excellent communication and presentation skills, including high emotional intelligence (EQ), for effective engagement with C-suite executives and navigating challenging conversations
- Highly collaborative team player who excels in a support-oriented role
- Strong relationship-building skills across clinical and non-clinical functions
- Analytical mindset with strong attention to detail
- Ability to manage multiple competing priorities in a fast-paced environment
- Willingness to travel (25-35%)
Benefits
Comp & perks- Competitive compensation, including health, dental, vision and other benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical data analysisformulary optimizationutilization managementclinical program developmentdata interpretationclinical narrative developmentdrug pipeline knowledgespecialty pharmacy expertiseclinical insights deliverypresentation skills
Soft Skills
communication skillsemotional intelligencerelationship-buildingcollaborationanalytical mindsetattention to detailtact and professionalismability to manage prioritiessupport-orientedleadership
Certifications
PharmD