Customer Success Manager
Monograph
Client Success Lead
Affirm
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $88,000 - $140,000 per year
Job Level
Senior
About the role
- Deliver a proactive client management strategy to encourage growth & retention with our merchant partners
- Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them
- Provide prompt and effective support to address client needs and inquiries.
- Conduct regular performance reviews and gather client feedback
- Collaborate with internal teams to resolve client issues and requests promptly.
- Stay abreast of industry trends and market developments to anticipate client needs.
- Collaborate cross-functionally to execute strategies to support clients.
- Ensure alignment between client goals and internal priorities and deliverables.
- Demonstrate resourcefulness and flexibility in navigating changing environments.
- Maintain a thorough understanding of company products and services to provide accurate information and support to clients.
Requirements
- Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to build rapport with clients and stakeholders.
- Self-motivated, proactive, and able to work independently or as part of a team.
- Comfortable in fast-paced, high-pressure environments managing multiple priorities.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.
- Knowledge of marketing technologies and e-commerce preferred
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient managementupsellingcross-sellingperformance reviewsclient feedbackmarketing technologiese-commerce
Soft skills
communication skillsinterpersonal skillsself-motivatedproactiveteamworkresourcefulnessflexibilityability to build rapport
Certifications
Bachelor's degree
