Director, Accounts Management

Affirm

Director of Account Management at Affirm focused on building long-term partnerships and leading strategic initiatives. Developing high-performing teams and driving significant business growth.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLead💰 $243,750 - $350,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account managementstrategic partnershipscustomer successbusiness developmentconsultingoperating modelsanalytical thinkingnegotiationinfluencing strategyperformance frameworks

Soft Skills

leadershipteam developmentstrategic alignmentrelationship buildingcommunicationempathybusiness judgmentproblem solvingcross-functional collaborationinfluence without authority

Industry Keywords

fintechpaymentscommerceSaaStechnology-driven industriesportfolio managementoperational healthmerchant partnershipscustomer experiencemarket dynamics

About the role

Key responsibilities & impact

Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.
Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals
Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities
Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics
Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

Requirements

What you’ll need

12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred

Benefits

Comp & perks

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount