Senior Technical Account Manager

Affirm

Senior Technical Account Manager at Affirm guiding technical success for merchants. Building relationships, managing integrations, and optimizing technical strategies across departments.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $165,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
Provide early feedback to engineering and product teams while iterating on new products
Identify areas to improve operational efficiencies and onboard our merchants more quickly

Requirements

What you’ll need

5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
Comfortable reading code in at least two programming languages
Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
Confidence and fluency when discussing technical concepts with developers
Validated ability to lead important client relationships
Strong project management skills, capable of influencing internal and external partners to stay on schedule
Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
Familiarity with the payments ecosystem
Familiarity with web/mobile application architecture
Comfortable writing code in at least one language

Benefits

Comp & perks

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

programming languagestechnical guidancemerchant integrationsoperational efficienciesproject managementweb application architecturemobile application architecturecode readingcode writing

Soft Skills

communication skillsrelationship buildingproblem-solvinginfluencingconfidencefluency in technical conceptscritical issue resolution

Certifications

Bachelor’s degreetechnical major