Compliance

• Review and credibly challenge internal responses to consumer complaints and potential issues from the operations team and guide them regarding a wide variety of regulatory requirements, including (but not limited to) credit reporting, disputes, bankruptcy, fair lending, UDAAP;
• Review customer complaints to identify root cause, analyze trends, and find opportunities for product and process improvements to fix recurring issues;
• Work with cross-functional partners to address compliance concerns and bring to senior management, when required;
• Assist with metrics reporting and provide input on process improvement;
• Support other key compliance and risk management projects, as needed.

Compliance Analyst I, Complaints Risk Oversight

Regional Compliance Officer

Senior Manager, Clinical Services – Regulatory

Senior Director, Compliance & Ethics – PRISM, Multi-Specialty MSOs

Executive Director, Regulatory Affairs

Director, Regulatory Reporting