Client Success Lead

Affirm

Client Success Lead managing merchant partnerships for Affirm's financial products. Fostering long-term strategies, analyzing performances, and overseeing project management for account health.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $172,500 per yearWebsite

About the role

Key responsibilities & impact

You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
You will be responsible for managing contract renewals, updating pricing, and expansions.
You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage.
You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

Requirements

What you’ll need

5+ years of B2B client-facing experience; preferably in a high-tech environment
Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
Excellent customer relationship management skills with the ability to manage strategic accounts
Experience in managing cross-functional projects with a high attention to detail
Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
Comfortable using Salesforce and BI tools

Benefits

Comp & perks

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B client-facing experiencenegotiating commercial contractsanalyzing merchant performancemanaging cross-functional projectscustomer relationship managementproduct adoption strategiesmarketing best practicesprogram financing optimizationattention to detailanalytical abilities

Soft Skills

strategic relationship managementcommunication skillswritten communicationverbal communicationpresentation skills