Customer Service Representative

Affinity Plus Federal Credit Union

Member Advisor assisting customers with everyday banking transactions at Affinity Plus in Bemidji, MN. Building strong relationships and providing card support while navigating online banking.

Posted 6/13/2026full-timeBemidji • Minnesota • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
Provide education to our members on self-serve options
Verify endorsements and proper identification on deposit transactions
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable

Requirements

What you’ll need

1+ years of customer service or professional experience working with people and/or cash handling experience required
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease

Benefits

Comp & perks

low-cost medical, dental and vision insurance coverage options
frontloads all sick time hours and a portion of vacation hours for all new employees
a variety of paid leave options
a monthly wellness benefit
immediate 401K matching up to 5%

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash handlingtransaction processingwire transferACH transferdebit card issuancecredit card issuancegift card issuancetroubleshootingaccount management

Soft Skills

customer serviceteam collaborationverbal communicationwritten communicationtime managementflexibilityadaptabilityproblem-solvingexceptional service