Affinity.co

Senior Product Manager, CRM

Affinity.co

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $159,600 - $231,000 per year

Job Level

Senior

About the role

  • Foster a deep understanding of our core markets and customer needs through research, data analysis, and engagement with sales, marketing, customer success and direct customer interactions.
  • Lead deep dives into user needs and product analytics to collaborate on and define Affinity's CRM product roadmap.
  • Develop product strategy for your ownership area, including business cases, high level use cases, technical requirements, and potential revenue and ROI.
  • Champion your positions as a strategic leader.
  • Drive research and definition to translate product strategy into detailed requirements for prototyping and development.
  • Partner closely with design and engineering to lead discovery, definition, design and delivery plans, maintain the backlog and drive the roadmap.
  • Collaborate closely with engineering, design, marketing, customer success and sales teams on the development, QA and release of new features.
  • Analyze customer feedback and new product ideas.
  • Identify and define opportunities where AI can meaningfully improve core CRM workflows, from automation intelligence to AI-assisted data management, and collaborate with Affinity's dedicated AI teams to bring those ideas to life.
  • Contribute to a product team culture of craft and continuous growth, including an enthusiasm for how AI is changing the way great PMs think, work, and build.

Requirements

  • 6+ years of product management experience at a SaaS company (enterprise software experience a plus).
  • Experience working with engineering and design teams end-to-end to drive business impact.
  • Experience working on complex products to create simple, easy to understand solutions.
  • Experience managing complex product modernizations or platform migrations, maintaining user continuity while driving architectural evolution.
  • Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives.
  • Deep understanding and empathy for users.
  • A proven track record of design thinking and ruthless prioritization.
  • A proven track record of solving complex user problems to drive a measurable outcome.
  • Experience thinking about how AI can improve product workflows, reduce friction, or unlock new user behaviors, whether through prior AI feature ownership, close collaboration with AI/ML teams, or strong intuition for where AI creates genuine value vs. noise.
  • A passion for Affinity and the problems we are solving.
Benefits
  • We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA)
  • offer flexible personal & sick days to support your well-being.
  • We offer a 401(k) plan to help you plan for your future.
  • We provide an annual education budget and a comprehensive L&D program.
  • We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
  • Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysisCRMbusiness casestechnical requirementsAIdesign thinkingproduct strategyuser experienceplatform migrations
Soft Skills
communicationcollaborationleadershipempathyprioritizationproblem-solvingenthusiasmcross-team alignmentuser advocacycontinuous growth