Field Client Consultant

Affinitiv

Field Client Consultant managing client accounts in the automotive SaaS industry. Responsible for client relations, training, and ensuring successful product delivery with 80% travel.

Posted 4/14/2026full-timeRemote • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
Build and maintain strong, long-lasting client relationships
Develop a trusted advisor relationship with key decision makers and build upon existing product use
Ensure successful delivery of our software solutions according to client needs and objectives
Conduct training and communicate product knowledge effectively
Forecast and track key account metrics for both the client and Affinitiv management.
Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
Maintains client in store visit schedule according account SLAs.
Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Requirements

What you’ll need

5-year experience in managing a SaaS in automotive.
Proven account management or other relevant experience in Fixed Ops
Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communication skills
Dependable safe transportation in accordance with all state laws
Must have valid DL, ability to rent a car, ability to take domestic flights
Ability to incur and document travel related expenses to be reimbursed
Must be organized and task oriented
Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.

Benefits

Comp & perks

medical
dental
vision
401K effective day 1
generous PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS managementaccount managementproject managementclient-focused solutionsmetrics trackingtraining deliveryproduct knowledgeexpense trackingclient retention strategiesproduct usage objectives

Soft Skills

communication skillspresentation skillsinfluence skillsnegotiation skillslistening skillsorganizational skillstask orientationrelationship buildingattention to detaildependability

Certifications

valid driver's license