Affinitiv

Field Client Consultant

Affinitiv

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Maryland • United States

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Tech Stack

Swift

About the role

  • Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
  • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
  • Build and maintain strong, long-lasting client relationships
  • Develop a trusted advisor relationship with key decision makers and build upon existing product use
  • Ensure successful delivery of our software solutions according to client needs and objectives
  • Conduct training and communicate product knowledge effectively
  • Forecast and track key account metrics for both the client and Affinitiv management.
  • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
  • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
  • Maintains client in store visit schedule according account SLAs.
  • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Requirements

  • 5-year experience in managing a SaaS in automotive.
  • Proven account management or other relevant experience in Fixed Ops
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communication skills
  • Dependable safe transportation in accordance with all state laws
  • Must have valid DL, ability to rent a car, ability to take domestic flights
  • Ability to incur and document travel related expenses to be reimbursed
  • Must be organized and task oriented
  • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.
Benefits
  • medical
  • dental
  • vision
  • 401K effective day 1
  • generous PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS managementaccount managementproject managementclient-focused solutionsmetrics trackingtraining deliveryproduct knowledgeexpense trackingclient retention strategiesproduct usage objectives
Soft Skills
communication skillspresentation skillsinfluence skillsnegotiation skillslistening skillsorganizational skillstask orientationrelationship buildingattention to detaildependability
Certifications
valid driver's license