Aerospike

Technical Account Manager

Aerospike

full-time

Posted on:

Origin:  • 🇪🇺 Anywhere in Europe

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCassandraCloudDistributed SystemsDockerGoHadoopHBaseHDFSJavaKubernetesLinuxMongoDBNoSQLPythonSpark

About the role

  • Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI.
  • Post-sales Technical Account Manager (TAM) role to help customers maximize the value of Aerospike's real-time data platform.
  • Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions.
  • Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments.
  • Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed.
  • Conduct regular technical reviews and proactively identify areas for optimization.
  • Deliver technical training and enablement to customer teams to ensure product adoption and success.
  • Advocate for customer needs by providing feedback to product management and engineering teams.
  • Assist customers in planning and executing upgrades, migrations, and scaling initiatives.
  • Monitor key performance metrics and proactively address potential risks.
  • Develop and maintain strong relationships with key customer stakeholders.
  • Contribute to the creation of documentation, knowledge base articles, and best practice guides.
  • This is a post-sales position.

Requirements

  • Excellent problem-solving and troubleshooting skills in distributed systems.
  • Strong Linux experience is a must.
  • Hands-on experience with Aerospike or similar databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.).
  • Cloud expertise: AWS, Microsoft Azure, Google Cloud.
  • Strong Experience with Docker and Kubernetes.
  • Ability to understand and address the complexities of mission-critical applications.
  • Strong customer-facing skills, with experience working with developers and C-Level executives.
  • Self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision.
  • Ability to work well under pressure and manage multiple accounts effectively.
  • Experience providing technical training and enablement.
  • Hands-on expertise with databases: NoSQL, Relational, Distributed, MPP.
  • Knowledge of Hadoop, Spark, HBase, HDFS, Hive, and Impala.
  • Proficiency in one or more programming languages: Java, C/C++, Python, Go, etc.
  • Understanding of computing infrastructure: Networking, CPUs, SSDs, Memory, etc.
  • Experience working in a startup or high-growth environment.
  • The ability to travel up to 30% of the time.