Aerospike

Senior Support Engineer

Aerospike

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Senior

Tech Stack

AWSCloudDistributed SystemsDockerKubernetesLinuxNoSQL

About the role

  • Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI.
  • Investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform.
  • Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
  • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
  • Participate in real-time customer remediation efforts and live incident resolution.
  • Act as a customer advocate to ensure timely and accurate issue resolution.
  • Support enterprise customers with mission-critical systems and real-time data use cases.
  • Assist with new deployments, configuration guidance, and performance tuning.
  • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
  • Contribute to a collaborative, agile, and globally distributed support team.

Requirements

  • Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
  • Deep proficiency with Linux (certification is a strong plus).
  • Solid understanding of distributed systems and high-availability environments.
  • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
  • Familiarity with hybrid and cloud infrastructure (AWS preferred).
  • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
  • Strong written and verbal communication skills.
  • Comfortable in a dynamic environment; self-starter with a growth mindset.
  • Previous experience in enterprise software technical support (nice to have).
  • Exposure to Kubernetes, Docker, or other container orchestration systems (nice to have).
  • AWS certification or experience with large-scale cloud deployments (nice to have).