Technical Support Specialist – Weekday Overnight
Relativity
SQL
Salary
💰 $150,000 - $180,000 per year
Job Level
Senior
Tech Stack
AWSCloudDistributed SystemsDockerKubernetesLinuxNoSQL
About the role
- Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI.
- Investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform.
- Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
- Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
- Participate in real-time customer remediation efforts and live incident resolution.
- Act as a customer advocate to ensure timely and accurate issue resolution.
- Support enterprise customers with mission-critical systems and real-time data use cases.
- Assist with new deployments, configuration guidance, and performance tuning.
- Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
- Contribute to a collaborative, agile, and globally distributed support team.
Requirements
- Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
- Deep proficiency with Linux (certification is a strong plus).
- Solid understanding of distributed systems and high-availability environments.
- Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
- Familiarity with hybrid and cloud infrastructure (AWS preferred).
- Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills.
- Comfortable in a dynamic environment; self-starter with a growth mindset.
- Previous experience in enterprise software technical support (nice to have).
- Exposure to Kubernetes, Docker, or other container orchestration systems (nice to have).
- AWS certification or experience with large-scale cloud deployments (nice to have).
