Contact Center Administrator

Aeroflow Health

Contact Center Administrator at Aeroflow Health supporting and evolving contact center platforms and processes. Coordinating across teams for effective solutions and improvements.

Posted 5/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design, develop, and maintain custom call flows, chat flows, and email distribution workflows
Coordinate and lead contact center technology initiatives
Partner with stakeholders to define requirements and manage delivery timelines
Build and configure Zoom Virtual Assistant solutions
Act as a bridge between business users and technical teams
Gather, document, and refine functional requirements
Support testing, validation, and rollout of new features
Support contact center system administration related to call routing and queues, user setup, etc.
Collaborate with technical partners on integrations and troubleshooting

Requirements

What you’ll need

Comfortable troubleshooting issues and supporting end users
Experience supporting internal business systems or IT environments (Desktop Support, Systems Administration, Application Support, etc.)
Experience in contact center operations or contact center support systems, with exposure to platforms such as Five9, Zoom Phone, Zoom Contact Center, etc.
Business systems ownership, product support, or technical operations experience
Experience working cross-functionally with teams
Strong problem-solving and ownership mindset
Willingness and ability to learn new platforms and tools
Ability to balance platform administration with project-based work
Strong communication and documentation skills

Benefits

Comp & perks

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call flow designchat flow developmentemail distribution workflowsZoom Virtual Assistant configurationfunctional requirements documentationsystem administrationcall routingqueues managementtroubleshootingcontact center operations

Soft Skills

problem-solvingownership mindsetcommunication skillsdocumentation skillscollaborationcross-functional teamworkstakeholder managementrequirements gatheringproject managementend user support