Business Systems Analyst

Aero Operating LLC and Family of Companies

Operations Systems Specialist responsible for day-to-day support and training on business applications. Collaborates with IT and various departments during high-tempo demands of snow season.

Posted 5/29/2026full-timeWestbury • New York • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ERPServiceNowSQL

About the role

Key responsibilities & impact

Serve as the primary point of contact, subject matter expert, and trainer for the custom operational application
Act as the business-side owner of the custom application; translate requirements for the external development partner and manage the enhancement backlog with the Director of IT
Deliver new-hire onboarding, pre-snow-season refresher training, and just-in-time enablement for new releases
Build and maintain training materials, dashboards, reports, and system documentation
Provide secondary support and supplemental training for Sage Intacct, RingCentral RingEX, and MaintainX
Administer Sage Intacct in partnership with Finance (users, roles, dimensions, reports)
Manage users, licenses, call routing, and phone/extension provisioning in RingCentral RingEX
Manage users, roles, and basic configuration in MaintainX
Prepare and manage vendor contracts in Salesforce; track status and renewals with Finance and Operations
Manage user accounts and permissions across all platforms; handle onboarding and offboarding
Deploy company computers via Microsoft Autopilot and mobile devices via Samsung Knox; handle distribution, setup, and inventory
Monitor the ConnectWise Automate ticket queue; resolve internal tickets and coordinate escalations with the MSP
Submit, track, and validate tickets with the external development partner for defects, enhancements, and data requests
Coordinate UAT and rollout of system updates; identify opportunities to streamline workflows and improve data quality
Provide proactive support during snow season and active snow events, including after-hours and weekend coverage
Other duties needed to help drive our vision, fulfill our mission and abide by our organizational values

Requirements

What you’ll need

Bachelor's degree in Information Systems, Business, Operations, or related field preferred (or equivalent experience)
3+ years supporting end users on business applications, ideally including a custom line-of-business application
Experience designing and delivering training to adult learners, in-person and virtual
Sage Intacct (or comparable ERP) experience preferred; RingEX, MaintainX, Salesforce, or basic SQL a plus
Working knowledge of Microsoft Autopilot and Samsung Knox (or comparable MDM); no certification required
Familiarity with ticketing systems (ConnectWise Automate, ServiceNow, Jira, Zendesk); proficient in Microsoft 365
Demonstrated ability to become the subject matter expert on a complex business application
Strong analytical, problem-solving, and troubleshooting skills
Excellent written and verbal communication; clear documentation and confident group presentation
Cross-functional experience with Finance, Operations, IT, and other business stakeholders
Strong organizational skills with the ability to manage multiple priorities
Strong customer-service orientation, with patience, empathy, and a genuine desire to help others succeed
Ability to travel moderately during snow season and provide after-hours support during snow events

Benefits

Comp & perks

medical, dental & vision insurance
401k plan with company match
basic life insurance
disability & accidental death
short- and long-term disability
additional voluntary products
accrued paid or sick time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sage IntacctRingCentral RingEXMaintainXSalesforceSQLMicrosoft AutopilotSamsung KnoxConnectWise AutomateServiceNowJira

Soft Skills

analytical skillsproblem-solvingtroubleshootingwritten communicationverbal communicationorganizational skillscustomer service orientationtraining deliverypresentation skillscross-functional collaboration