Aero Operating LLC and Family of Companies

Systems Engineer

• Serve as the primary point of contact, subject matter expert, and trainer for the custom operational application
• Act as the business-side owner of the custom application; translate requirements for the external development partner and manage the enhancement backlog with the Director of IT
• Deliver new-hire onboarding, pre-snow-season refresher training, and just-in-time enablement for new releases
• Build and maintain training materials, dashboards, reports, and system documentation
• Provide secondary support and supplemental training for Sage Intacct, RingCentral RingEX, and MaintainX
• Administer Sage Intacct in partnership with Finance (users, roles, dimensions, reports)
• Manage users, licenses, call routing, and phone/extension provisioning in RingCentral RingEX
• Manage users, roles, and basic configuration in MaintainX
• Prepare and manage vendor contracts in Salesforce; track status and renewals with Finance and Operations
• Manage user accounts and permissions across all platforms; handle onboarding and offboarding
• Deploy company computers via Microsoft Autopilot and mobile devices via Samsung Knox; handle distribution, setup, and inventory
• Monitor the ConnectWise Automate ticket queue; resolve internal tickets and coordinate escalations with the MSP
• Submit, track, and validate tickets with the external development partner for defects, enhancements, and data requests
• Coordinate UAT and rollout of system updates; identify opportunities to streamline workflows and improve data quality
• Provide proactive support during snow season and active snow events, including after-hours and weekend coverage
• Other duties needed to help drive our vision, fulfill our mission and abide by our organizational values

Business Systems Analyst