Aequor Consulting GmbH

ServiceNow

• Support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry
• Focus on administration, optimization, and continuous improvement of the platform
• Ensure stable operations and high-quality service delivery
• Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
• Identify improvement and optimization opportunities across workflows and platform processes
• Support the deprecation of obsolete customizations and flows
• Analyze incident and request trends
• Gather and structure user feedback
• Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
• Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
• Support and maintain documentation of existing workflows and implementations
• Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
• Specify clear and structured implementation stories in close alignment with the Product Owner
• Support testing and validation from a functional and business perspective

ServiceNow Platform Specialist

Accounting Manager

• Responsible for managing clients' operational accounting and preparing monthly, quarterly, and annual financial statements
• Performing reconciliations of foreign GAAP to Swiss GAAP (OR)
• Handling consolidations, VAT returns, reporting, and controlling
• Leading client projects and serving as the primary contact for clients
• Leading and coaching team members on engagements and optimizing processes and workflows to improve efficiency
• Continuously updating knowledge of new developments in finance and accounting
• Fostering a positive and collaborative team atmosphere

ServiceNow Platform Specialist

Manager, Accounting and Reporting