Area Business Office Manager

Aegis Living

. Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.

Posted 4/21/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $81,000 - $83,000 per yearWebsite

About the role

Key responsibilities & impact

Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization.
Conduct on-going training of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions.
Audit regulatory files and developing report compliance.
Collaborate with GMs and Community Directors to improve regulatory staff compliance.
Demonstrate conflict resolution skills and commitment to continuous improvement.
Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed.
Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks.
Collaborate with Head of FP&A to align common goal and tasks.
Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency.
Process all area communities’ social security verifications and submit to external support team.
Manage resources effectively.
Scan all check deposits and send paperwork to external business office support for processing into Yardi.
Handle all high-level resident and family complaints or issues.
Practice effective team behavior.
Collaborate with and back up other administrative team members, as needed.
Efficiently submit documentation through DocuSign, updating templates when necessary.
Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities.
Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations.
Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials.
Special projects and other tasks as assigned.

Requirements

What you’ll need

Bachelor's degree in business administration, finance, or a related field or equivalent experience
2-5 years of experience in business office or a similar field
Knowledge of federal, state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities
Knowledge of Accounts Receivables, Accounts Payables and Payroll principles
Strong analytical and problem-solving skills
Strong communication skills
Strong leadership skills and proven ability to work successfully with cross-functional teams
Ability to meet budgets and control costs
Knowledge of computers, internet, and software applications including Microsoft Word and Excel, payroll and HR systems
Ability to maintain resident and employee privacy and confidentiality.
Must meet all health requirements, including acceptable results on tuberculosis (TB) screen.
Must meet State requirements on criminal background check.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

regulatory complianceauditAccounts ReceivablesAccounts PayablesPayroll principlesanalytical skillsproblem-solving skillsprocess improvementtraining developmentdocumentation management

Soft Skills

communication skillsleadership skillsconflict resolutionteam collaborationcontinuous improvementresource managementcross-functional teamworkcustomer serviceadaptabilityeffective behavior

Certifications

Bachelor's degree in business administrationBachelor's degree in financeequivalent experiencehealth requirementstuberculosis (TB) screencriminal background check