aedifion

Account Manager – DACH, SaaS

aedifion

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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Job Level

Junior

About the role

  • You ensure the satisfaction of existing customers and help them achieve their business goals through strategic account development.
  • You build durable, trust-based relationships and gain a deep understanding of your customers’ challenges.
  • You develop tailored account strategies that unlock cross- and upselling potential and generate additional engagements.
  • You orchestrate complex stakeholder constellations and align all parties around a common project goal.
  • You work closely with Operations, Product and the Sales team, share best practices and bring customer feedback into the organisation.

Requirements

  • Solid, relevant experience in strategic account management or B2B customer success with a clear growth focus.
  • Ideally a degree, formal training or hands-on experience in the real estate sector.
  • You quickly and authentically build personal trust and develop sustainable customer relationships through genuine empathy and deep customer understanding.
  • You create individual account strategies with strategic foresight and a long-term perspective.
  • You have practical experience dealing with complex decision-making structures and multiple stakeholders.
  • You speak German fluently and confidently (C1) and English at least at B2 level.
Benefits
  • Your work helps reduce CO₂ emissions and makes buildings more sustainable and energy-efficient.
  • Shape your workday to suit your needs — with flexible working hours, a short core-time and the freedom to work from our modern office in Cologne, remotely from anywhere in Germany, or up to 10 days per year from elsewhere in Europe.
  • After the probationary period we offer a permanent employment contract.
  • Enjoy 30 days of annual leave; fresh organic fruit, regional coffee, complimentary drinks and our monthly team breakfast keep you energized.
  • We support your development with tailored training opportunities to advance your career.
  • Choose modern work equipment — Microsoft or Apple — and receive high-quality noise-cancelling headphones for focused work.
  • Stay mobile: choose between a Deutschland-Ticket or a company bike (Jobrad) — for commuting or private use.
  • Subsidies for capital-forming payments (vermögenswirksame Leistungen, VWL) or for company pension schemes (betriebliche Altersvorsorge, bAV).
  • Regular team events, working at eye level, active knowledge exchange and flat hierarchies foster strong collaboration and open communication in our team.
  • Bring your dog to the office — we welcome four-legged companions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementB2B customer successaccount strategiescross-sellingupsellingstakeholder managementcustomer feedback integration
Soft Skills
relationship buildingempathycustomer understandingstrategic foresightdecision-makingtrust-building
Certifications
degree in real estate