Senior Consultant – ServiceNow Business Process Re-Engineering
AE Strategies
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Job Level
Tech Stack
About the role
- Support the National Science Foundation’s (NSF) Regional Convergence Accelerator Program (RCAP) modernization initiatives on the ServiceNow platform.
- Define, implement, and maintain business processes and procedures that align with NSF grants management objectives and the RCAP system’s evolving scope.
- Work closely with NSF stakeholders, program leads, and the project team to identify process improvement opportunities and translate business needs into functional requirements.
- Ensure solutions adhere to enterprise architecture principles, governance standards, and ServiceNow best practices.
- Define, document, and optimize business processes to align ServiceNow Public Sector Digital Services, Grants Management, and Customer Service Management capabilities with SF Technology Innovation Partnerships, Tech Accelerator Program (TIP/TAP) objectives.
- Facilitate and lead requirements gathering sessions for new TIP/TAP features such as Community Content, Event Registration, Idea/Demand Management, system consolidation, and Post Award Management.
- Analyze current workflows, identify inefficiencies, and recommend solutions leveraging ServiceNow out-of-the-box (OOTB) functionality to minimize technical debt and promote sustainable modernization.
- Ensure all process designs and refinements comply with NSF OCIO Change Management and IT Governance processes.
- Partner with developers, architects, and process owners to integrate new and existing business processes across TIP/TAP and related grants programs.
- Support business process engineering for system capabilities including Virtual Agent, AI-driven reviewer/panel matching, automated document redaction, and integration with NSF’s IT Service Desk.
- Use process measurement tools and change management methodologies to track adoption, evaluate results, and drive continuous improvement.
- Evaluate current and proposed processes for compliance, scalability, and alignment with NSF’s strategic goals.
- Provide process documentation, technical guidance, and knowledge articles to facilitate user adoption and operational continuity.
- Support data migration and transformation activities to ensure process continuity when consolidating legacy grants systems into ServiceNow’s Grants Management platform.
Requirements
- US Citizenship.
- Ability to pass a background investigation and obtain and maintain a Public Trust security clearance.
- Bachelor’s degree in business administration, information systems, or related field (or equivalent experience).
- Minimum of five (5) years of experience in process engineering, business analysis, or systems implementation.
- Experience supporting ServiceNow-based solutions in a multi-stakeholder environment.
- Proven experience in business process analysis, design, and re-engineering in large-scale IT or grants management environments.
- Strong understanding of ServiceNow platform capabilities, including Grants Management, Innovation/Demand Management, ServiceNow Workspaces & Lists, CSM, Reporting & Dashboard definition, and ServiceNow Playbooks.
- Ability to translate complex business requirements into functional process designs that leverage OOTB capabilities.
- Proficiency in process modeling tools and diagramming tools.
- Understanding of change management principles and governance processes.
- Data analysis capabilities and understanding of data modeling for data analysis and translating business requirements into systems design and acceptance criteria.
- Strong communication skills with the ability to engage technical and non-technical stakeholders.
- Strong technical writing skills and process documentation skills.
- Ability to manage multiple assignments across workstreams.
- Ability to define Acceptance Criteria.
- Experience working in a SCRUM environment with two-week sprint cycles.
- Ability to support meeting mission critical deadlines.
Benefits
- paid healthcare
- 401k matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowprocess engineeringbusiness analysissystems implementationbusiness process analysisprocess modeling toolsdata analysisdata modelingSCRUMfunctional process designs
Soft Skills
strong communication skillstechnical writing skillsprocess documentation skillsability to manage multiple assignmentsability to engage stakeholdersability to translate business requirementsability to define acceptance criteriaability to support deadlinesleadershiporganizational skills
Certifications
Bachelor’s degree in business administrationBachelor’s degree in information systemsPublic Trust security clearance