Advocate Health Care

Attorney

• Own hearings end-to-end for a portfolio of cases, including: Reviewing medical and non-medical evidence and identifying what’s missing
• Building/validating a medical record summary and case theory
• Drafting and filing pre-hearing briefs and other hearing-level submissions
• Conducting pre-hearing conference calls with claimants to prepare testimony and set expectations
• Representing clients at SSA hearings (video/phone/in-person as applicable)
• Driving post-hearing wrap-up, including follow-ups, additional evidence requests, and next steps
• Partner closely with a Hearings Case Manager who will assist with logistics, scheduling, documentation, and claimant communications—ensuring a smooth and supportive claimant experience.
• Collaborate with the hearings team to review case strategy, share best practices, and improve consistency and quality across outcomes.
• Use Advocate’s technology to streamline review workflows, drafting, and case tracking—then provide feedback to make the system better over time.

SSDI Hearings Representative, EDPNA / Attorney

Operations

• Serve as the technical counterpart to the Head of Operations, translating operational goals into technical systems and data workflows.
• Collaborate across teams to ensure Salesforce, our internal platform, and other tools operate cohesively and transparently.
• Oversee the technical aspect of communications platforms and automations that ensure every claimant interaction feels seamless, timely, and human.
• Maintain a disciplined data model and ensure all data flows through well-defined, auditable interfaces.
• Roll up your sleeves to diagnose and resolve technical and operational issues as they arise.
• Collaborate with leadership to envision and implement an end-to-end automated operations system that’s robust, simple, and scalable.

Head of Technical Operations – Advocate

Product Manager

• You will own the product vision, strategy, and design.
• You will work lock-step with the CEO on the company's long-term vision.
• You will collaborate intimately with engineering and marketing.
• As a key member of the executive team, you will partner with the CEO to shape the future of the business.
• Your job is to figure out how to package and deploy it through new sales channels.
• You own the complete user journey from landing page through activation.
• You build AI loops to analyze thousands of interactions instantly.
• You will work with the CTO to align technical architecture with product goals.
• You will ensure that every interaction feels human-centric.

Head of Product

Customer Support

• Daily Troubleshooting & Support: Diagnose and resolve day-to-day technical issues, monitor reports and logs for errors, serve as the first line of support for internal teams, and escalate fixes with engineering.
• Onboarding & IT Support: Set up accounts and tools for new hires, maintain software licenses, and provide basic IT support for staff.
• Systems & Process Improvement: Analyze recurring issues, implement improvements, collaborate to design scalable systems, and create documentation to streamline processes.

Tech Support Specialist

Engineering Manager

• You'll lead and mentor a team of engineers while partnering with our CTO to define platform architecture.
• This uniquely combines deep technical architecture, strategic thinking, and hands-on engineering leadership.
• You'll need world-class system design skills paired with the ability to inspire brilliant engineers toward a unified vision.
• You'll partner with our CTO to head architecture and engineering, reimagining how case development platforms should work in an AI-first world.

SSDI Hearings Representative, EDPNA / Attorney

Head of Technical Operations – Advocate

Head of Product

Tech Support Specialist

VP of Engineering