Per Diem Patient Services Representative – Hematology/Oncology Clinic

Advocate Aurora Health

Patient Services Representative at Advocate Health managing patient appointment scheduling and inquiries. Responsible for registration in EMR and resolving patient questions with efficiency and accuracy.

Posted 7/14/2026part-timeOak Lawn • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration and appointment scheduling, utilizing eClinicalWorks for efficient service delivery. Strong problem-solving and communication skills are essential for addressing patient inquiries and coordinating care.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingEClinicalWorksCustomer Service ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingEMR System ProficiencyProblem SolvingBilling Verification

Soft Skills

Strong Communication SkillsCustomer Service Orientation

Tools & Technologies

EClinicalWorks

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareReceptionClinical InformationLaboratory TestsDiagnostic Tests

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit
Greet and accurately register patients in EMR system verifying essential billing and demographic information
Coordinate scheduling of patient appointments accurately and efficiently
Answer multiple incoming telephone lines and determine appropriate recipient of the call or message
Distribute communications accurately, based on practice protocol
Resolve a variety of patient questions and refer complex issues to practice manager or clinical staff
Schedule future appointments and requisitions, laboratory tests, and other diagnostic tests as needed
Notify patient care area when patient has arrived and is ready to be seen
Attend to waiting patients in reception

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
CRT/PC experience in a customer service setting
Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
Strong communication skills
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program