Operations Manager, Virtual Primary Care
Advocate Aurora Health
full-time
Posted on:
Location Type: Office
Location: New Berlin • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $43 - $65 per hour
Job Level
Mid-LevelSenior
About the role
- Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction
- Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed
- Oversees all functions of the clinics including scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and clinical services
- Serves as a liaison to corporate departments that provide and/or support these services and partners with other market departments and leaders
- Responsible for resolution of any patient concerns, complaints and/or problems and for assuring quality patient services and overall patient satisfaction
- Develops, implements, and oversees processes to ensure established policies, goals, and objectives are achieved
- Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals; responsible for all provider relations including practice management, orientation, follow up support, and problem resolution
- Participates in community activities and in the development, implementation, and evaluation of business and market growth plans
- Develops and administers policies and procedures, ensures compliance with applicable regulations, and understands and adheres to the organization's Code of Ethical Conduct
- Performs human resources responsibilities including interviewing, selection, promotions, staff development, performance evaluations, compensation changes, corrective actions, and terminations
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
- Position requires travel between clinic sites and operates all equipment necessary to perform the job
Requirements
- Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field
- Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes
- Includes 1 year of supervisory experience in managing staff and monitoring the budget and resources
- Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution
- Excellent interpersonal, communication, and organizational skills
- Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public
- Intermediate computer skills including experience in using computer applications in a medical practice setting
- Knowledge of scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory and/or clinical services
- Must ensure compliance with all applicable local, state, and federal regulations and guidelines
- Position requires travel between clinic sites
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation within the listed pay range
- Premium pay such as shift, on call, and more
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinic managementoperational structure systemsbudget managementprocess improvementproject managementschedulingregistrationaccounts receivablehealth informationprovider recruitment
Soft skills
leadershipproblem solvingdecision makingprioritizationdelegationteam buildingcustomer serviceconflict resolutioninterpersonal skillsorganizational skills
Certifications
Bachelor's Degree in Health Care Administration